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Front Desk Clerk

Posted November 22, 2021

Hilton Garden Inn Washington DC/Bethesda
Bethesda, MD
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About This Job

We are always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.

Position Summary:

Front desk clerks assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.

Essential Functions:

  • Check guests in and out of the hotel according to hotel and/or brand standards.

  • Inform guests about the hotel’s facilities, policies and procedures. Provide tourist information to guests.

  • Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.

  • Take, modify and cancel guestroom reservations.

  • Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.

  • Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.

  • Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.

  • Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.

  • Maintain cleanliness of the Front Office area.

Additional Responsibilities:

  • The hotel operates days a week, hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.

  • Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills And Abilities:

  • Good communication and interpersonal skills.

  • Ability to stand for extended periods of time.

  • Ability to work in a fast-paced environment.

  • Ability to maintain control and composure in difficult situations and exhibit good judgment.

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About this Employer

Hilton Garden Inn Washington DC/Bethesda

7301 Waverly Street
Bethesda, MD 20814

(301) 654-8111

216 Room Hotel

www.hilton.com

At A Glance

We're one block from the Bethesda Metro Station, which takes you to downtown Washington, DC in 20 minutes. Two large medical centers and a huge variety of shops and restaurants are within two miles. Washington Reagan National Airport is 10 miles away. Enjoy breakfast and dinner in the Garden Grille & Bar, with room service in the evenings.

  • Easy access to Washington DC, The Metro and DC attractions
  • 1 mile from NIH and Walter Reed National Military Medical Center
  • Near over 100 Bethesda restaurants and shops
  • 1,800 sq. ft. of flexible Bethesda meeting and event space; catering services
  • DC hotel 20 minutes from Washington Reagan National Airport