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Front Desk Agent

$250 Hiring Bonus

Posted September 22, 2021

Hyatt House Nashville / Downtown SoBro
Nashville, TN
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FRONT DESK AGENT - $250 Hiring Bonus - Hyatt House Nashville Downtown SoBro

About This Job

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. 

QUALIFICATIONS:

  • Experience in a hotel or a related field preferred. 
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. 
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. 
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. 
  • Must be able to work with and understand financial information and data and basic arithmetic functions. 
  • An operational knowledge of Microsoft Office suite 
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays 
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) 
  • Ability to participate in the creation of an enjoyable work environment 

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

compensation: $16.00 per hour

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About this Employer

Hyatt House Nashville / Downtown SoBro

535 Rep. John Lewis Way S.
Nashville, TN 37203

(615) 248-9888

217 Room Hotel

www.hyatt.com

Our Hotel

Travelers can stay in the heart of Music City while being steps away from the famous Broadway honky-tonks, Music City Center, Country Music Hall of Fame and the Bridgestone Arena. The brand-new Hyatt House Nashville/Downtown-SoBro features spacious residential-like suites and studio hotel rooms that will make guests feel at home.

  • 217 rooms, including 143 suites
  • H BAR
  • Omelet Bar Breakfast
  • Guest Market
  • Heated indoor pool
  • 24-hour Workout Room