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Banquet Server Part-time

Posted October 23, 2021

The Drake Oak Brook, an Autograph Collection Hotel
Oak Brook, IL
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About This Job

Position Summary:

We seek a positive, service-oriented, energetic leader to join our team as a Banquet Server. The Banquet Server will work closely with the hotel’s F&B staff.

Job responsibilities include (but are not limited to):

  • Set up tables and events including chairs, dance floors, silver and china
  • Service food, coffee, water and other beverages
  • Clear tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
  • Clean banquet and dining rooms during and after the dining experience
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  •  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
  • Performs other duties as required to provide genuine hospitality
  • Sets tables in accordance with hotel standards
  • Prepares order for presentation to guest
  • Serves food, coffee, water and other beverages; refills beverages as needed
  • Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
  • Cleans banquet room and banquet kitchen area during and after banquet functions
Job Requirements:

Job Requirements:

  • Ability to sit for hours at a time.
  • Availability to work flexible work schedules including morning, evenings, weekends and holidays.
  • Must be able to lift up to 30 pounds occasionally.
  • Requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity.

Success Factors:

  •  Focus on the Customer – Seek to understand the (internal / external) customer and meet the needs of both the customer and the company.
  •  Fosters Teamwork - work well in a team environment and motivate teams to sustain exceptional levels of performance
  • Communicate Effectively -  clarify and provide information so that coworkers, customers, and suppliers understand and can take action
  •  Build Strong Relationships -  Foster trust and cooperation among coworkers, customers, and suppliers; develop and sustain personal contact in order to provide mutual benefit.

First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. We foster a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.

EQUAL OPPORTUNITY EMPLOYER

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About this Employer

The Drake Oak Brook, an Autograph Collection Hotel

2301 York Road
Oak Brook, IL 60523

(630) 571-0000

84 Room Hotel

www.marriott.com

Managed By

LOSE YOURSELF IN HISTORY AND LUXURY AT OUR OAK BROOK HOTEL

Follow in the footsteps of Chicago icons and reserve a hotel room at The Drake Oak Brook, Autograph Collection. A beacon of style and class since the 1960s, our hotel is located in the Chicago suburb of Oak Brook, easily accessible from O’Hare and Midway airports. A sense of grandeur marks your arrival at the hotel as you’re greeted by sumptuous furnishings and impressive artwork. After check-in, explore attractions like the Brookfield Zoo or Oakbrook Center shopping—or immerse yourself in the energy of downtown Chicago. Upon your return, relax in luxury hotel accommodations appointed with superb bedding and modern features, followed by a session in the fitness center. Dinner options include our signature Colonial Room or cocktails and bar fare at Polo Lounge. Meeting and wedding guests appreciate our elegant, European-inspired event spaces. Our motto is Ubi Tempus Quietus, or “where time rests.” So travel to a bygone era of refinement during a stay at our renowned hotel in Oak Brook, Illinois.