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Server (AM)

Posted October 24, 2021

Hyatt Herald Square New York
New York, NY
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About This Job

JOB OVERVIEW:  Greet and serve the guests according to standards.

ESSENTIAL JOB FUNCTIONS:

1.            Take and serve guest orders promptly and according to service manual.

2.            Do all necessary set-up side work as assigned.

3.            Answer any guest questions about the menu.

4.            Operate the electronic cash register/P.O.S. system (where applicable).

5.            Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.

6.            Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES: 

Must have the ability to communicate in English.  Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times.  Can communicate well with guests.  Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.  Must be able to withstand prolonged periods of standing and/or walking.  Ability to lift at least 30 lbs.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:  

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Hyatt Herald Square New York

30-32 West 31st Street
New York, NY 10001

(212) 330-1234

Our High Style New York City Hotel in Herald Square

Located in the heart of Manhattan, Hyatt Herald Square is a chic, contemporary hotel in the world’s most vibrant city. With an infusion of style, thoughtful decor, and personalized service, our Midtown hotel’s carefully selected design blends iconic fashion with the heritage of publishing. The industrial feel and high-style elements create a fluid experience for business and leisure travelers.

Every aspect of the hotel’s design exudes a mixture of fashion and industrial newspaper printing elements, composed of bright pops of colors, glass, custom fabrics and millwork, reclaimed wood, letterpress blocks, pounded metal and other nuanced details. The lobby, adorned with the artwork of nine local artists, serves as its own destination.

The inviting lobby features several themed communal areas including an espresso bar with café counter, an on-site market for on-the-go snacks and a library-themed lounge, bar and private dining space with comfortable seating and a bookshelf. Upon arrival, hotel ambassadors will personally greet each guest and invite them to experience the lobby or head to their guestroom.

To create a seamless experience between check-in and settling in, the traditional check-in desk experience has been abandoned for a smooth, bowl-shaped desk toward the back of the lobby sitting in front of a curved metal door with embossed lettering. 

Hyatt Herald Square New York offers three food and beverage outlets, each with its own distinct identity, headed up by the hotel’s Food & Beverage Director and Executive Chef Gunnar Steden. The hotel’s coffee bar, Espresso Bar, boasts locally roasted gourmet beans from Stone Street Coffee Company and offers a wide variety of barista-prepared espresso, coffee, and specialty drinks, as well as freshly baked pastries from Balthazar Bakery.