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Duty Manager (Fixed Term Contract)

Posted November 24, 2021

Hilton Puckrup Hall, Tewkesbury
Tewkesbury, England, United Kingdom
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About This Job


This is a fixed Term contract till the 31st of December 2021 

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.


What will I be doing?




A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:



  • Occupy the hotel lobby and other public areas, particularly at busy times

  • Engage Guests in conversation and provide general assistance

  • Manage, record, and resolve promptly all Guest complaints

  • Meet and greet VIP Guests and major corporate clients upon arrival

  • Coordinate the services and special facilities provided to long-stay Guests

  • Understand all credit procedures and ensure they are applied

  • Stay current with all hotel products, services, policies and emergency procedures

  • Monitor Guest satisfaction reports and implement actions to improve results

  • Handle, record and follow through with management issues or emergencies that arise

  • Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.


What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail sector
  • Good knowledge of Health and Safety and security procedures
  • Calm, efficient and the ability to work well under pressure
  • Excellent leadership skills and exceptional communication skills
  • A passion for delivering exceptional levels of guest service
  • Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector
  • Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous role as a senior supervisor or Duty Manager in a similar quality hotel
  • A degree or diploma in Hotel Management or equivalent
  • An in-depth knowledge of the hotel, leisure or service sector

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


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About this Employer

Hilton Puckrup Hall, Tewkesbury

Puckrup Lane
Tewkesbury, England GL20 6EL
United Kingdom


112 Room Hotel

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At A Glance

Our Hilton Puckrup Hall, Tewkesbury hotel, on the edge of the Cotswolds, is set on 140 acres of private grounds and features Schmoo Skincare Spa, an indoor pool, whirlpool and the LivingWell health club. Coopers Restaurant features traditional English and international cuisine with golf course and countryside views. Sip an after-dinner drink at Coopers Bar or outside on the golf course terrace.

Host your wedding or special event in the heart of the Cotswolds at our stunning location with plenty of flexible space, bespoke service and wedding packages to fit any size, budget or style.

  • Set on the edge of the Cotswolds amid 140 acres of private grounds
  • Championship 18-hole golf course, Spa, fitness center & indoor pool
  • Coopers Restaurant, renovation completed Nov 2017
  • Ample space for outdoor team building activities
  • Beautiful wedding venue, licensed for civil ceremonies
  • 15 flexible meeting rooms for up to 200 delegates