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Spa Receptionist

Posted September 25, 2021

Hotel Washington
Washington, DC
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About This Job

Schulte Boutique and Lifestyle, a fast-growing company with an exciting portfolio of hotels is seeking an energetic and team-oriented Spa Receptionist. If you are a motivated individual who has a passion for the hospitality industry and who is inspired by modern luxury in the center of it all, this is the hotel for you!  

Responsible for the "personality" and professionalism of the Spa and its services and the operation, through direct contact either in person or by phone with all guests. Contribute to the success of the business through effective appointment booking, retail sales, and package/gift certificate sales.

Essential Job Functions:

  • Create a positive first and last impression to each and every guest. Present an outgoing personality and great attention to detail.
  • Effective appointment booking to include package booking and ensure smooth flow of these appointments.
  • Perform certain administrative tasks, as necessary, or requested by the Spa Manager. (i.e. Daily sales transactions, daily close out accounting, weekly accounting reports, month-end accounting and reports, daily inventory control and monthly inventory control)
  • Ensure neatness in all reception and public areas
  • Alert manager of any irregularities or guest concerns
  • Have available and distribute information about the Spa and other outlets within the hotel
  • Adhere carefully to opening and closing procedures within the Spa, ensuring safety and security to the operation, guests and staff
  • Note any maintenance or housekeeping concerns requiring attention
  • Position required being very versatile and assisting in other areas as needed
  • Reinforce within each guests mind that they will receive superlative customer service upon each visit to the Spa, the guest will know they will leave looking and feeling good
  • Overall service and product knowledge, ability to sell services and all products handled within the Spa

Qualifications:

Any combination of education and experience equivalent to high school graduation and any other combination of education, training experience that provides the required knowledge, skills, and abilities. General computer and clerical skills required. Prior hospitality experience preferred. Working knowledge of Word and Excel required. Must be able to type 45wpm.

Compensation Details

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About this Employer

Hotel Washington

515 15th Street NW
Washington, DC 20004

317 Room Hotel

Luxe amenities and unparalleled sophistication come to life at Hotel Washington. Historically known for its roster of A-list guests – including famous politicians, Hollywood starlets and even the King of Rock and Roll, Elvis Presley – Hotel Washington has been at the center of the action since 1917. Following a thoughtful renovation in 2017, it is now a beacon of modern luxury where old and new blend seamlessly. Toast to skyline views at our iconic rooftop lounge or enjoy outside dining on the patio while exploring the city’s top attraction – just outside our doors.