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General Manager

Posted September 26, 2021

Embassy Suites by Hilton Palm Desert
Palm Desert, CA
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About This Job

Overview

Opportunity:  General Manager

Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. 

Potential Career Path

Area General Manager – Regional Director of Operations – Vice President of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
  • Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
  • In conjunction with sales leader, develop and implement sales and marketing plans.
  • Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
  • Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
  • Handle associate issues appropriately and in conjunction with human resources following HHM policies.
  • Participate in community affairs and maintain positive public image for HHM and hotel. 
  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Travel to attend corporate meetings, sales trips and serve on committees.
  • Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly. 
  • Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
  • Oversee sales department operations, and regularly participate in sales calls/client visits.
  • Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s Degree in Business, Hospitality or a related field.
  • Previous hotel management experience required. 

Work Environment and Context

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
  • Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Our hotel in Palm Desert is a mile from Indian Wells, and a 25-minute drive from Palm Springs. We're surrounded by world-class golf courses, and have six hardcourt tennis courts, and a fully landscaped resort-sized outdoor pool. We host a complimentary evening reception and serve cooked-to-order breakfast daily.

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About this Employer

Embassy Suites by Hilton Palm Desert

74-700 Highway 111
Palm Desert, CA 92260

(760) 340-6600

198 Room All Suite

embassysuites3.hilton.com

At A Glance

Centrally located in the resort city of Palm Desert, CA, and only 12 miles from Palm Springs, the Embassy Suites Palm Desert hotel is a great place to stay, whether you are here with work, with family or on a short getaway. Spacious two-room guest suites give you all the room you need to stay productive or relax. A private bedroom and separate seating area with a sleeper sofa means that parents and kids can have their own space.

Enjoy comfort and convenience in your suite, which features a refrigerator and a microwave. Watch a movie on one of the two flat-screen TVs or surf the web with high-speed internet access.

Keep active during your stay at our Palm Desert, CA hotel with a game on one of the six lighted hard-court tennis courts (for a surcharge), a swim in the outdoor resort-sized pool, or a workout in the fully equipped fitness center. Start every day in style when you savor a complimentary cooked-to-order breakfast. The complimentary Evening Reception* is a perfect way to unwind with drinks and snacks at the end of a busy day. Enjoy a relaxed dinner or lunch at the popular Sonoma Grille, which serves fresh contemporary cuisine.