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Front Desk Supervisor

Posted October 15, 2021

Best Western Grant Park Hotel
Chicago, IL
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Seeking a Front Desk Supervisor with hotel experience. Apply now for immediate consideration.

About This Job

Front Desk Supervisor

Best Western Grant Park

Job Summary: 

Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Essential Duties and Responsibilities 

  • Manage and resolve all guest complaints in a professional and courteous manner
  • Oversees front office/front desk operations during the overnight shift while providing excellent guest services.
  • Process guest check-outs and handle monetary transactions
  • Audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.)
  • Performs duties as Manager on Duty during overnight shift or Shifts as scheduled
  • Performs duties of the Front Desk Agent as scheduled
  • Register arriving guests and assigns rooms
  • Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
  • Enter same day reservations and future reservations when necessary, know cancellation procedures
  • Maintain an inventory of vacancies, reservations and room assignments
  • Verify all account postings and balances
  • Report any unusual occurrences or requests to the manager or assistant manager
  • Use persuasive selling techniques to sell rooms and to promote services of the hotel
  • Knowledgeable of room locations, types of rooms available, and room rates
  • Performs other duties as assigned


  • High school diploma or equivalent. Two to four years previous hotel-related experience preferred. Knowledge of surrounding areas and local events.
  • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Knowledge of how to properly secure guest information. Skilled in the use of front office equipment.
  • Ability to work a flexible schedule, including evenings, weekends and holidays.
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About this Employer

Best Western Grant Park Hotel

1100 S. Michigan Avenue
Chicago, IL 60605

Telephone (312) 922-2900
Reservations (866) 360-5113

172 Room Hotel

About SB Yen

SB Management Group is a successful team of professionals in the hospitality industry providing consistent and exceptional service to our guests. We pride ourselves with long-term employees with the opportunity of growth from within through training programs and an environment of true hoteliers. We strive to find the best of the best to join our extraordinary team.

Join the SB Yen Team

SB Yen Management strives to maintain an exceptional guest experience and a positive work environment for our valued employees.

Our Employees

  • Provide a positive work environment that inspires collaboration throughout the hotel.
  • Assist the individual to grow and achieve their goals.
  • Recognize the valued individual contributions toward the hotel’s success with opportunities for advancement.

Our Mission Statement

By committing our company to extraordinary customer service and creating a work environment filled with the principles of trust, honesty, integrity, and respect, we will not only provide memorable experiences to all our guests, but become the hospitality management company of choice in the Midwest.

Company Benefits

Vacation                                                       Health Insurance

Sick Days                                                     Dental Insurance

Holidays                                                       Vision insurance

401k Plan                                                     Educational Assistance

Employee Assistant Program                   Friends & Family Discount

SB Yen Management Group is an equal employment opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.