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Catering Event Service Manager

Posted November 30, 2021

Hilton Cincinnati Netherland Plaza
Cincinnati, OH
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About This Job

JOB FUNCTIONS

  • Work closely with client after booking to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls and requests.
  • Maintain detailed records of discussions with guest, including room accommodations, all meeting setups, food and beverage, transportation, etc.
  • Facilitate and communicate details related to catering functions to management.
  • Upsell to improve revenue generation on property.
  • Be readily available during functions for consultation with client.
  • Flexible schedule required to accommodate client needs.
  • Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management.
  • Participate in site reviews.
  • Conduct exit interviews with clients to solidify repeat business and distribute results.
  • Participate in the preparation of the annual hotel budget.
  • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
  • Ability to accurately use various office and accounting software.

QUALIFICATIONS

  • At least two years of hospitality experience required.
  • Must have a comprehensive knowledge of all hotel departments and functions.
  • Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
  • Must have exceptional mathematical and computer skills.
  • High school education and relevant training and experience required.  Additional education preferred.
  • Additional language ability preferred.

BENEFITS

  • Medical, Dental, Vision
  • Short Term Disability & Long Term Disability (Free for manager positions)
  • Free Group Life Insurance
  • Supplemental Life Insurance
  • Vacation, Personal Days
  • 401k + Matching
  • Hilton Team Member Travel Discount!
  • Crescent Hotel & Resorts Travel Discount!
  • Pet Insurance, Identity Theft Protection, Accident Insurance
  • and much more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Hilton Cincinnati Netherland Plaza

35 West Fifth Street
Cincinnati, OH 45202

(513) 421-9100

561 Room Hotel

www3.hilton.com

At A Glance

Open since 1931, the Hilton Cincinnati Netherland Plaza hotel is one of the world’s finest examples of French Art Deco design. Take the hotel skywalk to various shops and restaurants and walk to the Duke Energy Convention Center. This National Historic Landmark hotel offers 40,000 sq. ft. of unique event space. Dine at Orchids at Palm Court, responsible for making our hotel the #1 Hilton food and beverage hotel in the USA for six of the last seven years.

  • Located 2 blocks from Cincinnati Bell Connector Streetcar stop, connecting popular Cincinnati destinations
  • Hilton’s #1 USA Food and Beverage hotel for six of the last seven years
  • Orchids at Palm Court is Ohio's only AAA Five Diamond Restaurant
  • National Historic Landmark with restored 1930s French Art Deco design, rosewood paneling and ceiling murals