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Receptionist

Posted December 31, 2021

Hilton London Syon Park
London, Middlesex, United Kingdom
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About This Job

Description

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.



What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary

Requirements

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a customer-focused industry
  • Completed high school certificate or equivalent
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in cash handling


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!








EOE/AA/Disabled/Veterans

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About this Employer

Hilton London Syon Park

London Syon Park
London, Middlesex TW8 8JF
United Kingdom

44-207-8707777

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At A Glance

Nestled on the edge of 200-acre Syon House Estate, Hilton London Syon Park is a scenic country escape, seven miles from the city of London and seven miles from London Heathrow Airport (LHR). The hotel combines tradition with an array of modern amenities and stylish accommodation. From its Tudor origins to the present day, the house and gardens, designed by 'Capability' Brown, continue to fascinate.

Unwind in an elegant guest room, offering WiFi and a 40-inch HDTV. Select a room with scenic views of the landscaped gardens or choose a suite for more space and upgraded amenities. The Games Room in the Clubhouse offers a great place to unwind and Duke’s Parlour, also called the Cinema Room, is ideal for movie nights and meetings, or to host the most decadent of stag or hen do's.

Visit The Marco Pierre White Steakhouse Bar & Grill for a great dining experience. If you're looking for something lighter, take to The Terrace for a traditional afternoon tea with a twist. The Bar also serves great British classics, light bites and sensational cocktails, along with live music on Friday nights.

Kallima Club and Spa offers a range of treatments as well as a 15-metre indoor pool and 24-hour gymnasium. With seven flexible function spaces, Hilton London Syon Park is ideal for meetings or events. The Grand Syon Ballroom is the perfect venue for a spectacular wedding or conference. Allow our professional staff to help plan the fine details, ensuring your event is a success.