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Front Desk Agent

Posted September 5, 2021

Residence Inn by Marriott Dallas Plano/The Colony
The Colony, TX
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About This Job

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

 NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

compensation: up to $15 an hour

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About this Employer

Residence Inn by Marriott Dallas Plano/The Colony

6600 Cascades Court
The Colony, TX 75056

(214) 469-1155

102 Room Extended Stay

www.marriott.com

Our Hotel

We are located in The Colony, TX and convenient to Plano, Frisco, Lewisville and Carrollton, TX. Enjoy all-suite accommodations featuring fully equipped kitchens with a refrigerator, microwave, stove top and more. Revive daily with our Free Hot breakfast buffet, 32' flat screen TV, Free local calls and Free Wi-Fi. Located 1.5 miles from Toyota's new HQ and FedEx new offices, and steps from The Chapel at Ana Villa. 2 miles to Legacy Business Park - home to Bank of America, JC Penney, Ericsson, Frito-Lay, the Shops at Legacy. Our hotel is also conveniently located to The Colony’s TopGolf and the newly opened Nebraska Furniture Mart, the largest furniture store in the country. Residence Inn Dallas Plano/The Colony hotel is within 10 minutes of Toyota Stadium, Dr Pepper Stars Center, Five Star Sports Complex, The Tribute Golf Club and Old American Golf Club.