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Guest Service Agent Part-time

Posted October 5, 2021

Country Inn & Suites Houston Airport East
Humble, TX
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About This Job

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Country Inn & Suites Houston Airport East

20611 U.S. 59
Humble, TX 77340

(281) 446-4977

62 Room Hotel

www.countryinns.com

Our Hotel

Located just off of I-69, our hotel in Humble, TX provides easy access to downtown Houston and a variety of attractions within the Humble area. If you are traveling with kids, cheer on the Astros at Minute Maid Park or admire sea life at the Downtown Aquarium. Closer to the hotel, visitors can hit the greens at Tour 18 Golf Course or head out for a shopping excursion at Deerbrook Mall.

Guests can relax after a day of exploring downtown Houston with a soak in the hot tub or a dip in the heated indoor pool. They can squeeze in a workout at our on-site fitness center or check in with the office at our business center. In the morning, we invite our guests to fuel up with selections from the free, hot breakfast, featuring homemade waffles, crispy bacon and more. Our Humble, TX hotel offers:

  • Free, Hot Breakfast
  • Free Wi-Fi
  • Complimentary Airport and Local Shuttle
  • Free Parking
  • Business Center
  • Fitness Center
  • Heated Indoor Pool
  • Hot Tub