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General Manager

Posted September 8, 2021

Hyatt Place Columbus
Columbus, MS
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Certified Hospitality Management is a Mississippi-based and family-owned hospitality company. Seeking qualified candidates for the position of General Manager at the Hyatt Place Columbus Mississippi.

About This Job

Certified Hospitality Management  is seeking an experienced, talented and results driven leader to fill the role of General Manager at the Hyatt Place Columbus, MS.

Certified Hospitality Management is a Mississippi-based and family-owned hospitality company. Seeking individuals with stable job history which demonstrates upward career and salary progression.

The responsibilities of a General Manager include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, colleague satisfaction, quality assurance, and asset protection. The General Manager will demonstrate leadership and professional image to colleagues, guests, sales accounts, local community representatives, vendors, and competitors.

The General Manager is directly responsible for the success of the housekeeping, front office and food and beverage departments of the property. A hands-on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness. The General Manager also handles the purchasing and payroll submission for the property. The General Manager will also be involved in the interviewing and hiring of new colleagues, as well as disciplinary measures.


  • A Bachelor's Degree in Hotel/Restaurant Management or Business is a plus.
  • Previous General Manager experience is preferred.
  • Equivalent experience is acceptable. 2-5 years as Assistant General Manager or other hotel management role.
  • The General Manager must have knowledge of a variety of computer software applications in word processing, spreadsheets, and hotel management systems.
  • The General Manager must have effective oral and written communication skills and must be able to work a flexible work schedule as the hours for this management position will vary.


  • Represent the hotel in a professional, knowledgeable and eloquent manner.
  • Dress appropriately in business attire at all times.
  • Ensure compliance with all Brand standards.
  • Ensure compliance with all Certified Hospitality Management standards as outlined in the Employee Handbook.
  • Maintain an impeccably clean, safe and inviting atmosphere inside and out.
  • Develop and execute both a short and long term operating plan to meet or exceed budgeted fiscal performance goals.
  • Attend monthly property review meeting to report on hotel performance.
  • Ensure an operating environment that will maximize guest satisfaction.
  • Meet or exceed customer service standards as measured by brand inspections, brand survey reports and social media reviews. Respond to all reviews and initiate corrective action when necessary.
  • Establish a presence in the community through participation in local events, associations and community service projects.
  • Ensure revenue maximization through daily coordination with the assigned brand revenue management support representative.
  • Perform sales duties or work closely with the Sales Manager to set and achieve local account and group business sales objectives.
  • Continually recruit, train and monitor staff. Ensure proper staffing levels on each shift.
  • Create and maintain a pleasant, safe and mutually respectful work environment. Continually interact with and motivate all staff members.
  • Establish and maintain a comprehensive preventative maintenance program.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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About this Employer

Hyatt Place Columbus

101 Hospital Road Extended
Columbus, MS 39701

(662) 370-1800

99 Room Hotel

Hyatt Place Columbus is located approximately 10 miles from the Golden Triangle Regional Airport and is conveniently located off Highway 82. We are only 25 miles to Mississippi State University, home of the Bulldogs. We are five miles away from The Women’s University as well. Paccar Engine Company, American Eurocopter, and Severstal are only 15 minutes from the hotel. The Columbus Air Force Base is also in close proximity. The Belk Department Store and Longhorn Steak House are just next door. We have 99 spacious guest rooms and a 24/7 gallery menu.
For information regarding local area restaurants and activities near our hotel, please visit our activities page.

All Hyatt Place hotels are smoke-free.
During your stay, a host will happily assist you with orders from our new Gallery Menu, fresh 24/7, featuring our signature flatbreads, a Make It 2 option and delicious new sandwiches, greens, apps and more. You can also enjoy specialty Starbucks® coffee, premium beer and wine over friendly conversation at the intimate Bakery Café. Enjoy a complimentary hot breakfast, served daily.

Learn more about Hyatt Place here.