Posted October 8, 2021Residence Inn by Marriott Washington, DC/Capitol
Donohoe Hospitality Services is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.
Front desk clerks assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.
Check guests in and out of the hotel according to hotel and/or brand standards.
Inform guests about the hotel’s facilities, policies and procedures. Provide tourist information to guests.
Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
Take, modify and cancel guestroom reservations.
Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.
Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
Maintain cleanliness of the Front Office area.
The hotel operates days a week, hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
Good communication and interpersonal skills.
Ability to stand for extended periods of time.
Ability to work in a fast-paced environment.
Ability to maintain control and composure in difficult situations and exhibit good judgment.
The newly renovated Residence Inn Washington DC Capitol, an ideal hotel choice near the U.S. Capitol Building, Smithsonian Museums and Museum of the Bible, provides what you need to maintain your normal pace when planning an extended stay in Washington, DC. Located just a block from the Federal Center SW Metro, you’ll enjoy a new, modern lobby designed with a variety of comfortable spaces, connect with our free WiFi, and refuel with refreshments from The Market. Our Washington, DC hotel’s spacious guest suites have been enhanced to include a new sectional sofa, ergonomic desk, updated bathrooms and contemporary color schemes which complement the suite’s separate spaces, along with a fully equipped kitchen. Start your day with our free hot breakfast featuring a variety of healthy and freshly made selections. Relax and recharge at our evening social hour with complimentary light fare and beverages. At Residence Inn Washington DC Capitol, we give you everything you need to maintain your balance and thrive.