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Front Desk Clerk

Posted October 9, 2021

Residence Inn Manassas Battlefield Park
Manassas, VA
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About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel or progressive cash handling experience.
  • Basic computer skills required.
  • Must be able to work weekday, weekend, and holiday shifts.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

Residence Inn Manassas Battlefield Park

7345 Williamson Blvd
Manassas, VA 20109

(703) 330-8808

107 Room Hotel

www.marriott.com

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Stay in our spacious all suite Manassas VA hotel

If you’re looking for hotels in Manassas, Virginia, you'll love the Residence Inn Manassas Battlefield Park. Our extended stay hotel in Manassas is close to business destinations such as Lockheed Martin, SWIFT, Micron, and the Manassas Regional Airport. Conveniently located close to I-66, our Manassas hotel provides easy access to Jiffy Lube Live, the Manassas Battlefield National Park and surrounding cities such as Centreville, Gainesville and Arlington. We’re just minutes from excellent golf courses at Bristow Manor, General’s Ridge, and Old Hickory. At our Manassas hotel, you can choose from studio, one-, and two-bedroom suites. Every suite offers free Wi-Fi Internet access, a fully-equipped kitchen, one or more flat-screen TVs, luxurious bedding, and a comfortable sofa bed. Enjoy our complimentary hot breakfast buffet served daily. Unwind at our Mix with complimentary light appetizers and drinks,served Monday through Wednesday. And bring your pet, we're a pet-friendly hotel!