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General Manager

Posted October 9, 2021

Crowne Plaza Los Angeles-Commerce Casino
Los Angeles, CA
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About This Job

The Crowne Plaza Commerce is seeking an experienced full-service General Manager to lead a high performing team at this highly successful hotel.  We are looking for a leader who brings communication skills, energy and a deep understanding of people and running a hotel.  Crescent provides recognition and benefits which show how deeply we value our teams.

JOB OVERVIEW:

Create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.

REPORTS TO: Vice President of Operations

ESSENTIAL JOB FUNCTIONS:

  1. Perform administrative duties including: reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners.
  2. Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team.
  3. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
  4. Participate in community affairs and maintain positive public image for Crescent and hotel. Meet with potential and current clients and promote hotel.
  5. Communicate both verbally and in writing to provide clear direction to staff.
  6. Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers.
  7. Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.
  8. Appropriate handle associate issues in conjunction with Human Resources following Crescent policies.
  9. Perform any other job related duties as assigned.

MINIMUM QUALIFICATIONS:

Prior experience as a General Manager in a resort hotel. Working knowledge of financial/accounting procedures.

Ability to read, write and speak the English language fluently.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Crowne Plaza Los Angeles-Commerce Casino

6121 East Telegraph
Los Angeles, CA 90040

(323) 728-3600

194 Room Hotel

www.ihg.com

Our Hotel

Welcome to the newly renovated Crowne Plaza Los Angeles- Commerce Casino, within minutes of the local business and industrial communities, as well as 10 minutes from downtown Los Angeles. The Crowne Plaza Los Angeles is attached to "the World's Largest Poker" Casino- The Commerce Casino.

Conveniently situated between Disneyland® and Universal Studio®, this hotel is less than 30 minutes from Los Angeles (LAX) International Airport, Hollywood Burbank (BUR) and Long Beach (LGB) airports. Discover easy access to the Los Angeles Convention Center, Local Universities, Citadel Outlet Shopping, Staples Center, L.A. Live, Microsoft Theater and Dodgers Stadium.

Relax in our stylish newly renovated guest rooms, including 10 suites, featuring a contemporary home décor. Each room is furnished with a 32-inch flat screen television, signature bedding, a large work desk with complimentary wireless and wired Internet. Stay fit in our Fitness Center, hang out by our roof top pool, or relax in Meridian Day Spa.

Host your next meeting in one of spacious meeting facilities, including our ballroom with built in stage, which can accommodate up to 1100 guests. With our Crowne Plaza Meetings Director, we take your meeting from A-Z, making the Crowne Plaza “The Place To Meet”.