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Lobby Host / Concierge

Posted September 10, 2021

Baltimore Marriott Inner Harbor at Camden Yards
Baltimore, MD
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About This Job

The primary functions of the Lobby Host are to:

  • Welcome Guests to our hotel. 
  • Utilize social skills to personalize the guest stay and if there is a line at the front desk, find someone to assist/ or proceed with checking them in.
  • Share our Hotel Features, Restaurants, Things to do in the Area, Activities, Fitness Center location, etc.  Assist with any outside reservation (restaurant / taxi) requests. 
  • Send pre arrival emails and follow up stay emails. 
  • Highlight the Lobby Elixir program, offer to get beverages to guests who are in the lobby.
  • Walk the Club Lounge / M Club where applicable, engage & get to know our key Bonvoy Members & VIP Members.
  • Assist in the Restaurant/Bar/Lounge if needed, walk through and touch tables.
  • Help with any guest complaints or questions (use the L.E.A.R.N. model)
  • Help with luggage assistance if needed
  • Associates at the Baltimore Marriott Inner Harbor may assist with other job related duties to foster a team environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Baltimore Marriott Inner Harbor at Camden Yards

110 South Eutaw Street
Baltimore, MD 21201

(410) 962-0202

524 Room Hotel

www.marriott.com

Our Hotel

An elevated travel experience awaits you at Baltimore Marriott Inner Harbor at Camden Yards. Nestled within the city's thriving Arts & Entertainment district, our hotel offers unparalleled access to Baltimore landmarks including the National Aquarium, M&T Bank Stadium, Royal Farms Arena and Oriole Park at Camden Yards. Stretch out in stylish rooms and suites featuring high-speed Wi-Fi access, Plug-In technology panels, flat-screen TVs and featherbed mattresses. Watch sports as you enjoy seafood and drinks at The Yard, which boasts a unique wine and beer wall, or stop by Bricknfire for a slice of artisanal pizza. Our hotel also offers a 24-hour gym for your convenience. If you're hosting an event in the Inner Harbor, we provide 18,472 square feet of indoor and outdoor space, as well as comprehensive planning and catering services. We're also near the Convention Center, for those attending events at that venue.