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Guest Service Representative Part-time

Posted October 13, 2021

Hilton Nashville Airport
Nashville, TN
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

Compensation Details

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About this Employer

Hilton Nashville Airport

2200 Elm Hill Pike
Nashville, TN 37214

+1 615-883-9770

382 Room Hotel

www.hilton.com

Free shuttle to and from Nashville Airport

We’re four miles from Nashville Airport — and our free scheduled shuttle gets you there and back. Opry Mills Mall and the Grand Ole Opry are less than 10 minutes away, and we’re 20 minutes from downtown Nashville and Music Row. Our hotel features an indoor pool, 24-hour snack shop, and a discounted shuttle to downtown.