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Guest Service Attd Special Events Seasonal

Posted October 13, 2021

Gaylord Palms Resort & Convention Center
Kissimmee, FL
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Job Summary

Sell theater tickets over the phone or in person at the box office window. Receive payments for tickets. Issue receipts, refunds, credits, or change. Pick up and drop off bank at beginning and end of shift. Secure bank in safe deposit box. Balance daily work, drop receipts and daily deposits. Answer customers' questions, and provide information on theater policies and procedures, ticket prices, and specials. Establish or identify ticket prices and tabulate bills. Enter mail-in and phoned in ticket orders into computer. Alert appropriate box office personnel when box office supplies are low. Inventory supplies needed for box office transactions. Serve as bank balance witness for other box office attendants.

Follow all company safety and security policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Develop and maintain positive working relationships with others, and support team to reach common goals. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Gaylord Palms Resort & Convention Center

6000 West Osceola Parkway
Kissimmee, FL 34746

1-407-586-0000

1,406 Room Hotel

www.marriott.com

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Welcome to our spectacular resort in beautiful Kissimmee, The Gaylord Palms, where extraordinary service and superior amenities create a world-class resort experience for leisure and business travelers alike. Near Orlando and just minutes from the main gates of Epcot, Disney and Disney's Hollywood Studios®, our majestic Kissimmee resort spans 63 acres and celebrates Florida's history, culture and natural beauty in both architectural style and landscape design. Our signature atriums recreate three Florida environments, each vibrant and delightfully immersive - from the gently rising mists of the Everglades to the funky and vibrant island revelry of Key West to the Spanish-infused, old-world charm of St Augustine. Business travelers and meeting planners will also enjoy our resort's central location, 400,000 square ft of flexible meeting space and 178,500 square ft Florida Exhibition Hall. Discover Gaylord Palms and experience all the wonder and enchantment of the Sunshine State under one roof!