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General Manager

Posted October 20, 2021

Hyatt Place South Bend/Mishawaka
Mishawaka, IN
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Competitive salary, benefits and quarterly bonus program!

About This Job

The benefits…

  • Competitive total compensation package!
  • Paid time off and holiday pay incentives!
  • Bonus incentives!
  • Professional development and promotion opportunities!
  • Medical, Dental, Vision, and supplemental insurance available!
  • 401(k) available for all associates!
  • Hotel discount at locations worldwide!

About this job…

The General Manager is responsible for the overall operation of the hotel including front office, housekeeping, food services, and maintenance.  General Managers set the culture of the workplace with an unwavering emphasis on guest satisfaction and associate performance.  Tasked with cultivating a best-in-class team, the General Manager is responsible for leading hiring, training, and retention efforts.  Additionally, the General Manager is responsible for profitability though effective partnership with sales and revenue management to drive top-line revenue while controlling expenses to meet budget.  Successful General Managers will lead a well-functioning hotel operation, meet revenue budgets, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates.

What you’ll be doing…

  • Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
  • Effectively manage budgeted revenue by partnering with sales and revenue management.
  • Control purchasing to ensure effective management of controllable expenses.
  • Hire, train, and motivate an effective hotel team to deliver on guest expectations.
  • Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
  • Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
  • Effectively communicate with all hotel departments to ensure availability of supplies and tools needed to perform work.
  • Listen to guests and empathize with their challenges and act on guests concerns.
  • Always maintain professionalism consistent with hotel brand and company expectations.
  • Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Success factors…

Experience & Education: 

  • 5+ years of hotel management experience, preferably with the same brand
  • Experience or involvement with sales and revenue management preferred
  • Bachelor’s degree or equivalent education and experience required
  • Valid driver’s license

Communication:

  • Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
  • Strong administrative skills with intermediate experience with Microsoft Office systems
  • Must be able to speak, read, and write in primary language used in the workplace

Physical:

  • 8+ hours per day; stand, sit, and walk frequently throughout the workday
  • Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 19885 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.

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About this Employer

Hyatt Place South Bend/Mishawaka

215 West Day Road
Mishawaka, IN 46545

(574) 258-7777

121 Room Hotel

southbend.place.hyatt.com

Managed By

A popular South Bend Hotel

The Hyatt Place South Bend/Mishawaka, Indiana hotel is ideally situated minutes from one of the most popular area landmarks, the University of Notre Dame.  Our South Bend hotel's close proximity to the University makes it easy to catch a football game at Notre Dame Stadium or attend one of the many hosted seminars.  During your visit to South Bend Indiana enjoy shopping at the University Park Mall and a sampling of over 10 restaurants within half a mile of the Hyatt Place hotel.
 
Excellent service combined with the conveniences of home make Hyatt Place a popular choice among local hotels. Enjoy complimentary hot breakfast served daily and stay connected with free wifi throughout the hotel. Order freshly prepared meals or sip your favorite specialty coffee beverage 24/7 in our Gallery.
 
Nearby attractions include the Studebaker Museum, the Morris Performing Arts Center, Healthworks Kids’ Museum and the Snite Museum of Art.  For sports enthusiasts, our South Bend hotel is accessible to the Ice Box and Compton Ice Arenas home to a variety of hockey tournaments.  The Hyatt Place South Bend/Mishawaka is also within close proximity to Saint Mary’s College and Bethel College.  Business travelers appreciate our central location to top businesses including Edison Lakes Corporate Park, Bayer Corporation, Liberty Mutual, Northwestern Mutual, AM General, and St. Joe’s Medical Center.