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Night Auditor Part-time

Posted September 14, 2021

TownePlace Suites Memphis Olive Branch
Olive Branch, MS
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About This Job

The ideal candidate for this position

Serious about learning the industry and understanding the Marriott Brand! 

 Night Auditors’ are key in ensuring a profitable and well operated business. The Night Auditor will conduct all nightly audit-related duties while maintaining and promoting excellence in hospitality and guest service at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.

What you will be doing

Audit responsibilities include nightly balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, reservations, and attending to guest questions and needs.

ESSENTIAL FUNCTIONS:

  • Must have Fosse Experience.
  • Dependability is must. 
  • Greet guests as you see them, speak politely, and assist guests.
  •  Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
  •  Input and retrieve information from the computer including but not limited to: confirmation of guest information, room rate, selection of rooms, coding electronic keys, and invoicing and billing of room rates and additional charges, processing debit and credit cards, accepting and recording various forms of payment, converting foreign currency, and processing gift certificates and cards.
  •  Assist guests with check-in and check-out including, but not limited to, ensuring rooms are serviced are correctly accounted and ready for next guest to check-in.
  •  Operate a cash register and maintain an accurate and organized drawer.
  •  Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
  •  Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed.
  •  Receive, input, retrieve and relay messages to guests, as needed.
  •  Perform nightly balancing.
  •  Perform nightly backup of server.
  •  Perform express checkout folios.
  •  Perform room key inventory.
  •  Communicate all pertinent shift information to the Front Desk Supervisor, the General Manager, and desk staff.
  •  Maintain a safe facility and use safety first practices to remain accident-free.
  •  Other duties as assigned by your manager.

 EDUCATION AND EXPERIENCE:

  •  Education:  
  •  High School Diploma or GED preferred
  •  Experience: FOSSE experience required
  •  Prior customer service, cash handling, and office accounting or auditing experience preferred

 BACKGROUND CHECKS: All offers of employment may be conditioned on receipt of a background check report and/or drug screen.

SKILLS AND PHYSICAL DEMANDS:

  •  Skills:
  •  Hard Skills: Ability to learn and operate computer software & a count cash accurately; Ability to learn and perform basic office/clerical tasks
  •  Soft Skills: Good verbal and written communication skills, time management skills, organization skills, can-do attitude, sense of urgency, and strong work ethic.
  •  Typical Physical Demands:
  •  Regularly required to talk and hear.
  •  Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing.
  •  Occasional light lifting not over 50lbs.
  •  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee will primarily be working within an office environment working directly with the public face-to-face and over the phone. Occasionally, the employee may be exposed to high-concentrated cleaning solutions, dust, dirt, or grime. The noise level in the work environment will be at a low-mid level.

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About this Employer

TownePlace Suites Memphis Olive Branch

7840 Craft-Goodman Frontage Road
Olive Branch, MS 38654

(662) 772-7102

95 Room Extended Stay

www.marriott.com

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TownePlace Suites by Marriott Memphis-Olive Branch

Feel settled in when you are on the road with this brand-new TownePlace Suites by Marriott. Our roomy suites with full kitchens and free Wi-fi are ideal for business or leisure travel. You will feel in charge with our extended stay amenities like our daily complimentary hot breakfast, outdoor swimming pool or the ultimate Weber grilling experience. When you are ready to venture out hop on U.S. highway 78 to explore downtown Memphis, Graceland, The National Civil Rights Museum, or the Memphis Zoo to name just a few. If work brings you to the area; you will find this location 20 minutes from Memphis International airport, less than 10 minutes to the area's growing distribution hub where you will find William Sonoma,View, AmericsourceBergen, BNSF railroad, Cardinal Health, FedEx and many more. Whether you're staying with us for the night, weekend or longer TownePlace Suite by Marriott Memphis-Olive Branch has everything you need to live life uninterrupted.