Posted September 14, 2021Walt Disney World Swan Reserve
Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Situated in the middle of the magic, The Walt Disney World Swan Reserve offers an intimate and tranquil oasis like no other to experience the Walt Disney World® Resort. This new hotel offers 349 luxurious guest rooms and suites featuring floor to ceiling windows in an upscale and boutique environment within the iconic Walt Disney World Swan and Dolphin Resort complex.
With Epcot® and Disney’s Hollywood Studios® within walking distance, or easily accessible via complimentary Disney water taxi, guests can flow effortlessly from the excitement of the theme parks to the relaxation of a lavishly appointed hotel room or suite. Perfect for families or business meetings, these distinctive suites feature residential-style comfort combined with the latest technological capabilities. Guests enjoy full access to all amenities of the Walt Disney World Swan and Dolphin Resort, including an array of unique Disney benefits.
The new Walt Disney World Swan Reserve welcomes guests to an inviting and inspiring atmosphere, ideal for today’s sophisticated global traveler.