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Guest Service Representative

Posted September 14, 2021

Gaithersburg Marriott Washingtonian Center
Gaithersburg, MD
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Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Gaithersburg Marriott Washingtonian Center

9751 Washingtonian Boulevard
Gaithersburg, MD 20878

1-301-590-0044

284 Room Hotel

www.marriott.com

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The premier hotel in Gaithersburg, MD, the Gaithersburg Marriott Washingtonian Center hotel near downtown DC is an ideal gathering place for families and business travelers alike. The hotel in Gaithersburg, MD, is conveniently situated in the suburbs of Washington, DC and near a variety of local companies, including the Department of Energy, Lockheed Martin, NIST and the FDA. Overlooking a picturesque lake, our Gaithersburg, MD, hotel's accommodations and unique amenities allow you to relax with your family, large group or business colleagues. Featuring the Marriott Revive bedding package and the ultra-adaptable Plug-In technology panel, the hotel's 284 guest rooms have been completely upgraded to re-energize and relax you. Guests can dine at the hotel's restaurant on the outdoor patio and enjoy shopping and the Rio Entertainment Complex within walking distance. This hotel near the Metro DC area also features event spaces ideal for meetings and social events.