Search 26,293 current hospitality jobs

Director, Organizational Capability

Posted September 14, 2021

Marriott International
Bethesda, MD
Save this job

About This Job

Job Summary

As part of the Talent Development & Organizational Capability (TDOC) function at Marriott, the Organizational Capability (OC) team is responsible for organizational and process design, talent activation, team effectiveness and change management.  Your colleagues in this team include other Organizational Development, Organizational Design, Organizational Effectiveness, and Change Management professionals, working together to ensure Marriott International (MI) optimizes its return on human capital investments through a high-performing organization.  On this team, you’ll have an opportunity to partner with senior HR and business leaders across the company.

About This Role

The Director of Organizational Capability will be responsible for:

  •  Serving as the primary OC practitioner for the Finance discipline; may also be involved in other HR projects for the discipline.
  • Contributing to the broader COE through the development of organizational capability tools, templates, and methods
  • Contributing to other OC, Change and other initiatives, as appropriate.

Expected Contributions

Organizational Effectiveness/Design Responsibilities
  • Consult with Sr. Executive clients/stakeholders to translate business needs into organizational and human capital implications.
  • Develop proposals and workplans to drive implementation and evaluation of organizational efforts.
  • Partner with the HR Leaders to design and activate organizational changes (including structure, process & jobs), that are both high quality and cost effective.
  • Design change management activities to facilitate understanding and adoption of new roles and processes.
  • Provide end-to-end client management, administrative activities (e.g., budgets, meeting logistics), and resource management (e.g., leading project teams) of these assigned projects.
  • Access and synthesize data from a variety of sources to provide an informed perspective on organizational issues.
  • Seek opportunities to leverage knowledge, resources and work activities across OC, TDOC and other MI departments/divisions.
  • Coordinate activities of outside experts and consultants, as required.
  • Develop organizational capability tools, templates and methods to implement initiatives as well as to support the development organizational capability and change management acumen across the enterprise.

Team Responsibilities

  • Partner with Senior Director, Organizational Capability to assess and address organizational priorities, risks, and issues for projects/initiatives.
  • Support development of scope and cost proposals for projects to be executed by either him/herself or other members of the team.
  • Effectively recognize and bridge organizational design work together with change management as appropriate.
  • Support the overall mission and objectives for growing the TDOC function at Marriott.
  • Support miscellaneous administrative responsibilities related to operating the OC team.
  • Serve as a subject matter expert in one or more Organizational Capability areas.

Candidate Profile Key Talents And Experience Desired

  • 6+ years of experience relevant to human capital or organizational capability.
  • Proven track record partnering with differing levels of business leaders to design and implement impactful organizational solutions in a large, complex organization.
  • Ability to work with and influence a wide range of cross-functional teams and leaders within a matrix organization.
  • Comfort managing multiple projects simultaneously.
  • Demonstrated ability to work independently, but also at times able to lead small teams, both directly and indirectly.
  • Hospitality/Lodging industry experience is a plus.
  • Finance knowledge is a plus.
  • Facility in creating and delivering high impact presentations to senior-level leaders.


  • Expertise in performing organizational diagnostic work and needs assessments.
  • Experience and knowledge of human capital principles and methodologies.
  • Strong program and project management skills are essential.
  • Strong quantitative and qualitative data collection and analysis skills required.
  • Exceptional verbal and written communication skills with the ability to articulate compelling ideas and engage partners effectively.
  • Ability to develop and maintain strong interpersonal relationships with team members and stakeholders; ability to influence change through these relationships.
  • Strong facilitation skills and the ability to lead teams towards productive outcomes
  • Sharp business acumen.
  • Excellent active listening skills.
  • Must be a self-starter and able to work independently, as well as be a strong team player.
  • Ability to work in a deadline-driven environment - establishing goals and delivering against the objectives of assignments to meet time, budget and quality criteria.


  • Relationship builder; networker – particularly with senior level executives but also down throughout an organization.
  • Leadership presence; ability to establish credibility necessary to influence at all organizational levels and give projects credibility.
  • Strategic thinker across the OC spectrum of activities.
  • Persistent; drives ideas.
  • Persuasive influencer - influencing without coercion.
  • Results oriented - delivers results under difficult conditions and demonstrates balanced judgment under pressure.
  • Analytical - makes decisions using data and business knowledge.
  • Comfortable with complexity, ambiguity and change.
  • Trustworthy with strong business integrity and ability to hold sensitive information in confidence.
  • “Big picture” thinker – able to process information through a strategic lens and apply to issues and assignments.
  • Innovative and agile learner; able to readily apply past learnings in new situations to generate solutions to MI challenges and/or create something entirely new.
  • Flexible – willingness to work on various human resource projects, as needed.
  • Has organizational and self-awareness; politically savvy.

Education Or Certification

  • Bachelor’s degree required; Graduate degree, MS/MBA (or equivalent) in Organizational Development, Human Resources, Business Management, Psychology, or Related Field preferred.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Save this job

About this Employer

Marriott International

10400 Fernwood Rd.
Bethesda, MD 20817

(301) 380-3000

Corporate Office

Follow us:

What Does it Mean to Be a Marriott International Associate?

It means feeling the power of belonging. We feel it each and every day. It comes from being recognized. It comes from knowing Marriott International sees talent in each of us. And, it comes from working together, as a family, to make our guests feel as much at home as we do. It's why so many of our associates come for a job, but stay for a career.


  • Marriott's managers and leaders take a personal interest in each associate
  • Marriott offers resources and support so associates have what they need to develop to their full potential
  • Marriott is committed to hiring a diverse workforce and sustaining an inclusive culture


  • A work environment that is a "home away from home" for many associates, where co-workers are also friends
  • Service is what sets Marriott apart with our guests, so Marriott associates are empowered to go the extra mile, do the job right, and deliver exceptional guest experiences
  • Working for Marriott gives associates a sense of pride and dignity, where they are empowered to deliver their personal best, every day, for every guest and each other

What Sets Us Apart?

We believe our strength is rooted in our five core values:

  • Putting people first
  • Pursuing excellence
  • Embracing change
  • Acting with integrity, and
  • Serving our world

These values are our legacy and our future. As we pursue our vision of making Marriott the #1 travel company in the world, we never lose sight of our founding principles and our proud heritage. We are constantly innovating and evolving, but we'll always stay true to who we are, because we believe the way we do business is as important as the business we do.