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Front Desk Agent Part-time

Posted September 15, 2021

Candlewood Suites Memphis - Southaven, an IHG Hotel
Southaven, MS
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About This Job

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills

compensation: 12.00

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About this Employer

Candlewood Suites Memphis - Southaven, an IHG Hotel

6753 Airways Blvd
Southaven, MS 38671

82 Room Hotel

www.ihg.com

Managed By

Welcome to the Candlewood Suites® Southaven. We are located directly off of I-55 within the outdoor shopping plaza of Southaven Towne Center. We are in a prime part of town for anyone traveling for business or leisure. Our amenities and well-appointed suites will well exceed your expectations. With us, there is no need to leave any member of your family at home, including your pet, as we are a pet friendly hotel.Upon entering the hotel you will feel welcome and right at home with our contemporary and modern look. Our amenities include kitchenettes in all rooms, free Wi-Fi, laundry services, fitness area and pool, as well a Gazebo featuring two flat screen TV's where you can unwind and relax.