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Guest Service Agent Part-time

Posted October 16, 2021

Holiday Inn Express Frazer-Malvern
Frazer, PA
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About This Job

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Holiday Inn Express Frazer-Malvern

1 Morehall Road
Frazer, PA 19355

(610) 651-0400

88 Room Hotel

www.ihg.com

Our Hotel

Our valued guest's can enjoy easy access to major highways, close by cities and attractions including: 476,76, 202, Lancaster Ave (SR30), King of Prussia Mall (8mi), Historic Valley Forge National Park (9.5mi), People's Light (1mi), Paoli Train Station (2.6mi), Philadelphia (22mi) and Lancast/ Amish Country (82mi) and walking distance to Chester Valley Trail (>1mi). 

Our amenities include complimentary Upgraded High-Speed Internet, complimentary Hot American Breakfast featuring Bacon and our signature Pancakes and Cinnamon rolls, refreshed guest rooms including microwave, refrigerator and new Keurig, 24-hour Access Fitness Center, 24-hour Self-Serve Coffee Bar featuring coffee, tea and hot chocolate, Gift Shop and complimentary parking.