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Executive Housekeeper

Posted October 20, 2021

Hyatt Regency Portland at the Oregon Convention Center
Portland, OR
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About This Job

Description

It’s time to elevate your career in Operations, and join the Hyatt Regency Portland team! Just steps away from the Oregon Convention Center, the Hyatt Regency Portland at the Oregon Convention Center offers an experience like nowhere else. As the largest hotel in Oregon, you will have an opportunity to take your expertise and enthusiasm for Operations, and grow and foster an amazing Housekeeping community! At your fingertips, you will have 600 guestrooms and public spaces across 15 floors to create a welcoming and tranquil space for our guests and colleagues. You’ll be proud to call our gorgeous and newly opened hotel (December 2019) yours while joining the vibrant, unique, and dynamic Portland community!

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.  Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

  • Medical, Dental, and Vision insurance, life insurance, and short term disability

  • Retirement savings plans with employer contributions

  • Discounted & complimentary lodging accommodations at Hyatt worldwide

  • Discounted Tri-Met passes

  • Tuition reimbursement and so much more!

 

The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction.  This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

 

Duties include:

  • Responsible for short and long term planning and the management of the hotel’s Housekeeping operations
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Solid understanding of housekeeping and laundry supplies and pars
  • Teach employees importance of, and how to greet guests and courteously solve guest requests
  • See that inspection program is consistently maintained
  • Assure all safety and security policies and procedures are followed
  • Work closely with all other Departments
  • Inspect some rooms daily
  • Experience purchasing linens and housekeeping supplies
  • Current on latest housekeeping and laundry technology
  • Work closely with vendors to assure proper pricing, delivery, and maintenance
  • Experience teaching, supervising, and mentoring multilingual and multicultural staff
  • Ensure OSHA and ADA policies are adhered to
  • Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
  • Insures proper staffing levels for customer service goals
  • Coach and counsel employees to reflect Hyatt service standards and procedures

  

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. 

 

This is not your typical career opportunity.  This is the Hyatt Touch.


Qualifications

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
  • 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt). 
  • Service oriented style with professional presentations skills
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills

 

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

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About this Employer

Hyatt Regency Portland at the Oregon Convention Center

375 NE Holladay Street
Portland, OR 97232

600 Room Hotel

www.hyatt.com

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Our Hotel

Located in the city’s Lloyd District, Hyatt Regency Portland at the Oregon Convention Center is slated to open in early, 2020. The 600-room hotel is being built north of the existing Oregon Convention Center and will include 32,000 square feet of flexible meeting venues, with a lobby, bar, restaurant, fitness center, as well as, gathering areas for guests to meet, engage, and recharge. The hotel will be located near several bus lines, a streetcar line, the MAX light-rail line, and a bike-share station, providing visitors and meeting and event attendees with quick access to downtown Portland, the central eastside and the airport.