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Night Auditor (Weekend)

Posted October 20, 2021

Hilton Garden Inn Rockford
Rockford, IL
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About This Job

The Rockford Hilton Garden Inn is searching for a Weekend Night Auditor!** Starting wage for this position is $14.00 per hour but final wage will be based on experience**
Join the team at Rockford Hilton Garden Inn where we create a fun, safe and supportive environment for our team members to thrive and grow in. The success North Central Group has had at Rockford Hilton Garden Inn has been thanks to our team members who are dedicated individuals providing exceptional service to our guests upholding our company's commitment to excellence. We repay our team members with the following:Perks, Benefits and Incentives:
  • Dedicated training and development, opportunities for promotion
  • On-Demand Pay – > work and get paid the same day!
  • Educational and Professional Certification assistance
  • Additional monetary $$ perks like:
    • Referral program for team members
    • Catch Of The Day Program –> Earn money for helping other team members and guests!
    • Everyone Sells –> Earn money for bringing in business to our properties!
  • Wellness Initiatives like:
    • Team Member Assistance Program with mental health resources
    • Virtual telehealth services
    • Health and fitness monthly reimbursement
    • TeleDoc Confidential Counseling
  • Hotel room discounts nationwide and free night stays at NCG hotels
  • Paid time off and anniversary day off with pay
  • Flexible schedules
  • Paid volunteer hours –> Earn money for community service!
  • Health, Dental and Vision plans
  • 401(k) retirement plan
How do I make an impact on my team?
Our friendly and attentive Night Auditors are committed to going the extra mile to deliver high quality service to our overnight guests while performing nightly balancing duties, daily paperwork and shift reports related to the hotel’s business transactions.
  • Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the hotel’s financial and accounting records
  • Greet and interact with guests in a warm, friendly and professional manner  
  • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs 
  • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
  • Work in cooperation with other departments to ensure a positive guest experience
  • Use computer system to make reservations, check-in and check-out hotel guests, process payments 
  • Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
  • Ensure guest and hotel safety by knowing all safety, security and emergency procedures
  • Process departmental reports
What does success look like in this role?
  • Ability to work overnight from 11:00 p.m. until 7:00 a. m.
  • Understanding of general accounting practices and ability to compile facts and figures
  • Strong oral and written communication and interpersonal skills
  • Motivated to maintain excellent customer service reputation
  • Strong attention to detail, organization and follow-up abilities
  • Reliability and honesty
  • Desire to contribute to a supportive and effective team
  • Ability to be patient and creatively problem solve
Who is North Central Group?
North Central Group (NCG) is a real estate and hospitality leader with 25+ properties to include Hilton and Marriott hotels, restaurants, and a conference center. With 40 years of hospitality expertise, North Central Group consistently delivers exceptional service to our guests, investors and to the communities in which we live and work in. Check out our jobs at www.ncghotels.com/careers and join our growing team! 
North Central Group is an Equal Opportunity Employer.
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About this Employer

Hilton Garden Inn Rockford

7675 Walton Street
Rockford, IL 61108

(815) 229-3322

135 Room Hotel

www.hilton.com

Managed By

At A Glance

Off I-90 and Highway 20, we're two miles north of Six Flags Magic Waters. Highway access puts us within 15 minutes of downtown Rockford, Anderson Japanese Gardens, and Discovery Center Museum, with Chicago Rockford International Airport 12 miles away. Enjoy our activity pool, with a zero-depth area for the little ones, and fitness center.

About the company

North Central Group is a leader in the development, operation and ownership of premium full and select-service hotels. Established in 1981 by our Chairman David Lenz, North Central Group owns and operates more than 25 hotels under multiple franchise brands within the Hilton and Marriott family. We leverage our unparalleled expertise to provide hotel management services; hotel development services; as well as hotel renovation and construction management services to exceptional property owners throughout the U.S.

You’re committed to be the best at what you do and you’re passionate about helping others. We feel the same way at North Central Group. It’s how we’ve evolved into a leading hospitality company, representing the highest quality hotel brands in the industry – and a respected employer invested in the success of our team members.

We believe attracting, developing, and retaining top talent has and always will be our competitive advantage. With our enduring commitment to provide exceptional service to our guests, we hire the very best individuals who are caring, friendly and take genuine pride in their work.