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General Manager

Posted July 29, 2022

Hampton Inn Ruston (LA)
Ruston, LA
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About This Job

Administrative – General Manager

The General Manager will orchestrate the activities of every department and the contributions of each team member, to manage all aspects into a unique combination that will provide the greatest experience a guest can have. 

Department

  • Administrative

FSLA Status

  • Exempt

Supervisory Responsibilities

  • Recruits, interviews, hires, and trains new hotel staff
  • Oversees the daily operations and staffing of the hotel
  • Provides constructive and timely performance evaluations
  • Handles discipline and termination of employees in accordance with hotel policy

Duties/Responsibilities

  • Coordinates and oversees all hotel operations, ensuring quality service is provided within the established business plan and budget.
  • Greets and welcomes guests.
  • Works to resolve issues or problems that guests may experience.
  • Is proficient in all Front Desk systems.
  • Handles special requests and accommodations.
  • Maintains high levels of guest satisfaction through staff training, positive motivation of staff, and required service excellence programs.
  • Responds to all emails and phone calls withing 24 hours of their receipt.
  • Inspects facilities to ensure compliance with applicable brand standards and regulations.
  • Ensures maintenance issues are addressed in a timely manner.
  • Analyzes financial information, plans purchases and facilitates acquisitions.
  • Coordinates services with outside suppliers, vendors, travel agencies and event planners.
  • Develops and maintains a marketing strategy to promote the hotel and services, especially convention and business functions.
  • Maintains required brand Guest Service Scores.
  • Generates and submits payroll for team members according to the set payroll processing timeline.
  • Develops cash control procedures and ensures accounting and reporting are accurate.
  • Maintains the responsibility of all Accounts Receivable and Accounts Payable functions of the hotel.
  • Makes sure that all deposits are made on a daily basis, unless ownership specifies a different schedule, and always scanning the validated deposit slip to the Director of Operations.
  • Participates in Revenue Management and Forecasting reporting weekly and distributes to the predetermined recipients.
  • Ensures that an aging report is transmitted to the Director of Operations on a weekly basis, with updates on all accounts over 60 days.
  • Participates in the production of an annual budget for the operation of the hotel, with first draft being due November 1st.
  • Ensures that all Brand standards are adhered to and is prepared for Quality Assurance Inspection any day. 
  • Oversees Sales activities and systems.
  • Inspects a pre-set percentage of total rooms each week.
  • Oversees Food & Beverage Operations in the hotel if applicable, ensuring all staff is trained and F&B requirements are met.
  • Ensures availability at all times and notifies Management Company and Director of Operations if there will be an absence from work.
  • Stays knowledgeable of fire panel functions and location of water shut off.
  • Follows all OSHA/HAZCOM procedure.
  • Performs other related duties as assigned.
  • Wears appropriate brand required name tag.

Required Skills/Abilities

  • Excellent written and verbal communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Strong supervisory and leadership skills
  • Extensive knowledge of hotel and hospitality industry
  • Proficient with Microsoft Office Suite or related software

Education and Experience

  • One or more years of managerial experience in the hotel industry required

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift and carry up to 15 pounds at a time

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

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About this Employer

Hampton Inn Ruston (LA)

1315 North Trenton Street
Ruston, LA 71270

(318) 251-3090

83 Room Hotel

hamptoninn3.hilton.com

At A Glance

Hampton Inn Ruston is your home base for a stay near Louisiana Tech University and Grambling University. Explore historic downtown and so much more at our convenient Ruston, LA hotel.

Learn local history at Lincoln Parish Museum in the 1886 Kidd-Paris home. Visit the Autrey House, a historic breezeway-style home. Go boating or tubing at a Ruston area lake, such as D’Arbonne and Claiborne. Bike or hike the trails in Lincoln Parish Park. If you’re visiting in June, join locals at the Squire Creek Louisiana Peach Festival, featuring live music, artisans and vendors, a parade, and more.

Bring home peach-themed gifts or foods from Mitcham Farms, a country store in the Ruston Peach Orchards. Hampton Inn Ruston is also a convenient distance from businesses like Conagra Poultry Feed Mill and Hatchery and Bluebell Creameries.

Whether you’re visiting Lincoln Parish for business, Louisiana Tech Homecoming, or just for fun, you’ll experience a comfortable stay in our 83-guest room hotel. Finish a presentation for tomorrow’s meeting at the work desk in your room. Relax while watching your favorite shows on your room’s 32-inch flat-screen TV. If you’re traveling with the family, reserve a king bed study with an additional sleeper sofa.