Administrative – General Manager

The General Manager will orchestrate the activities of every department and the contributions of each team member, to manage all aspects into a unique combination that will provide the greatest experience a guest can have. 

Department

• Administrative

FSLA Status

• Exempt

Supervisory Responsibilities

• Recruits, interviews, hires, and trains new hotel staff
• Oversees the daily operations and staffing of the hotel
• Provides constructive and timely performance evaluations
• Handles discipline and termination of employees in accordance with hotel policy

Duties/Responsibilities

• Coordinates and oversees all hotel operations, ensuring quality service is provided within the established business plan and budget.
• Greets and welcomes guests.
• Works to resolve issues or problems that guests may experience.
• Is proficient in all Front Desk systems.
• Handles special requests and accommodations.
• Maintains high levels of guest satisfaction through staff training, positive motivation of staff, and required service excellence programs.
• Responds to all emails and phone calls withing 24 hours of their receipt.
• Inspects facilities to ensure compliance with applicable brand standards and regulations.
• Ensures maintenance issues are addressed in a timely manner.
• Analyzes financial information, plans purchases and facilitates acquisitions.
• Coordinates services with outside suppliers, vendors, travel agencies and event planners.
• Develops and maintains a marketing strategy to promote the hotel and services, especially convention and business functions.
• Maintains required brand Guest Service Scores.
• Generates and submits payroll for team members according to the set payroll processing timeline.
• Develops cash control procedures and ensures accounting and reporting are accurate.
• Maintains the responsibility of all Accounts Receivable and Accounts Payable functions of the hotel.
• Makes sure that all deposits are made on a daily basis, unless ownership specifies a different schedule, and always scanning the validated deposit slip to the Director of Operations.
• Participates in Revenue Management and Forecasting reporting weekly and distributes to the predetermined recipients.
• Ensures that an aging report is transmitted to the Director of Operations on a weekly basis, with updates on all accounts over 60 days.
• Participates in the production of an annual budget for the operation of the hotel, with first draft being due November 1st.
• Ensures that all Brand standards are adhered to and is prepared for Quality Assurance Inspection any day. 
• Oversees Sales activities and systems.
• Inspects a pre-set percentage of total rooms each week.
• Oversees Food & Beverage Operations in the hotel if applicable, ensuring all staff is trained and F&B requirements are met.
• Ensures availability at all times and notifies Management Company and Director of Operations if there will be an absence from work.
• Stays knowledgeable of fire panel functions and location of water shut off.
• Follows all OSHA/HAZCOM procedure.
• Performs other related duties as assigned.
• Wears appropriate brand required name tag.

Required Skills/Abilities

• Excellent written and verbal communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Extensive knowledge of hotel and hospitality industry
• Proficient with Microsoft Office Suite or related software

Education and Experience

• One or more years of managerial experience in the hotel industry required

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift and carry up to 15 pounds at a time

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.