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Guest Service Agent Part-time

Posted September 21, 2021

Hilton Daytona Beach Oceanfront Resort
Daytona Beach, FL
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About This Job

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Hilton Daytona Beach Oceanfront Resort

100 North Atlantic Avenue
Daytona Beach, FL 32118

(386) 254-8200

744 Room Resort

www3.hilton.com

At A Glance

Set in the heart of the Ocean Walk Village on the ‘World’s Most Famous Beach,' Hilton Daytona Beach Oceanfront Resort offers stunning views of the Atlantic Ocean and easy access to the thriving seaside attractions and the business district in Daytona Beach. Guests can step out onto the beach for a day in the sun, or relax by the outside pool with a refreshing cocktail in hand. We offer diverse dining options and fun daily activities – no need to leave the hotel!

  • Set in the heart of Ocean Walk Village, 15 min from Daytona Airport
  • 744 rooms and suites with ocean or waterway views
  • Spa, fitness center, whirlpools, two outdoor pools and Kidszone
  • Seven diverse restaurants and lounges
  • 60,000 sq. ft. of meeting space, ideal for weddings or conferences
  • Steps from 200,000 sq. ft. Ocean Center Convention Complex