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Front Desk Agent (AM Shift)

Posted October 21, 2021

DoubleTree by Hilton Bloomfield Hills Detroit
Bloomfield Hills, MI
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About This Job

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

 NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

DoubleTree by Hilton Bloomfield Hills Detroit

39475 Woodward Avenue
Bloomfield Hills, MI 48304

(248) 644-1400

144 Room Hotel

doubletree3.hilton.com

At A Glance

Welcome to DoubleTree by Hilton Bloomfield Hills, Detroit, just two miles north of Birmingham's business district and near Google, Fiat Chrysler Automotive and Continental Automotive corporate offices. There's plenty of golf courses, restaurants and world-class shopping nearby.

Our property is located close to Troy, Pontiac, Auburn Hills and Detroit. Explore the greater Metro Detroit suburban area with complimentary shuttle within 10 miles of the hotel. Our Front Desk is happy to assist with customized itineraries during your stay.

Our landmark property has undergone a complete renovation including a two-story expansive atrium lobby, new business center, plush lounge with custom stone materials and more. Our guest rooms feature pillow-top beds, complimentary WiFi, new 49-inch HDTVs, mini-fridges and walk-in showers. Select rooms also have a balcony overlooking our spacious courtyard, and our luxurious suites offer a separate living area with sofa bed.

Our on-site restaurants are popular with guests and locals alike. Stop by Zalman's for a new-age delicatessen experience with delicious omelettes, in-house smoked meats, plus appetizers like matzo ball soup, sandwiches, and salads. Visit Joe Muer's Seafood to enjoy fresh fish, sushi, and chops, or have a drink and snack at the Duke lobby bar.