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IT Technician Level I

Posted September 22, 2021

Emerald Queen Hotel & Casino
Fife, WA
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About This Job


The purpose of this position is to assist in the installation, setup, coordination, and maintenance of information systems and related equipment for all casino properties. Position starts at $26.52/hr and increases to $27.95/hr at the successful completion of 90-day orientation period.

  1. Installs, maintains, and troubleshoots all assigned computer hardware and related equipment.
  2. Addresses and resolves routine user issues including unlocking accounts and resetting passwords.
  3. Provides initial end user computer hardware and software support.
  4. Ensures proper installation and configuration of all assigned equipment.
  5. Ensures proper installation and configuration of all casino software products.
  6. Assists with the installation and cabling of new voice and data connections and related equipment.
  7. Performs regular inspections and routine maintenance for data rooms including data switches, connections, and related equipment.
  8. Assists with upgrades, new system builds, and workstation maintenance.
  9. Ensures all IT equipment meets Casino standards.
  10. Assists in maintaining inventory of IT equipment and related media.
  11. Repairs and services all equipment as needed.
  12. Provides initial emergency and on call support.



High School Diploma or GED equivalent is required. Associate’s degree in Computer Science or related training in a technology related discipline preferred. At least one year of experience in an MIS environment for a company of comparable size and MIS needs. Demonstrated ability to troubleshoot computer software and hardware issues, setup, network, and maintain POS systems. Additional education or related experience may substitute for the minimum requirements of the position.


  • Class IIIA Gaming License
  • Title 31
  • SARC
  • Customer Service
  • Sexual Harassment
  • Blood Borne Pathogens
  • Possession or ability to obtain a valid Washington State Driver’s License and proof of insurance.
  • Must be able to obtain a Class IIIA license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission.

The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Emerald Queen Hotel & Casino

5700 Pacific Highway E
Fife, WA 98424

Telephone (253) 594-7777
Reservations (888) 831-7655

104 Room Hotel


The Emerald Queen Hotel &  Casinos are located between Seattle and Olympia, Washington. The main casino is located in Tacoma and the hotel casino is in Fife.

Emerald Queen Casino in Tacoma features Las Vegas styles gaming including 56 table games and over 1750 slot machines. Guests can enjoy nationally acclaimed entertainers and comedians and live professional boxing events. Local entertainment is offered nightly in our nightclub with music selections from country, rock, oldies, to jazz and top 40 with local DJ's.

The Emerald Queen Hotel & Casino in Fife features 104 hotel rooms, and 1,750 of the newest games in town.

The food and beverage venues at Emerald Queen Casino I-5 (Tacoma) include the International Restaurant, International Surf & Turf Buffet, Asian Garden Café and Palace Deli. Emerald Queen Hotel & Casino (Fife) offers the Tatoosh Grill, Pacific Rim Buffet and Paradise Deli.

Hotel and Casino

Whether you’re looking for an escape from the “every day” or a fun-filled adventure, the Emerald Queen Hotel & Casino in Fife is your perfect destination! Indulge yourself with exceptional hospitality, divine dining and countless entertainment options.

Our exceptional guest rooms are adorned with an inviting balance of classic and contemporary furnishings and high speed internet connections, 27” televisions with cable and movie channels. Ask about our spacious suites complete with luxuriously comfortable beds, sleeper sofas and separate gathering areas.


The menu at the International Restaurant features selections ranging from Gourmet Chinese, American and Continental cuisine. Dishes such as Pacific Northwest Wild Salmon and Porterhouse Steak and Lobster Tail are prepared to perfection. We also offer Chef’s delicious daily specials.

The International Restaurant is located upstairs in the center of EQC I-5. For your convenience, an elevator is available by the soda fountain in the back right corner