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Night Auditor/ Guest Services

Marriott Family of Hotels Employee/ Friends & Family Discounts

Posted November 24, 2021

Courtyard by Marriott San Diego Mission Valley/Hotel Circle
San Diego, CA
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Fantastic opportunity to be part of a Courtyard by Marriott TEAM, one of the largest in San Diego!

About This Job

Summary

The Night Auditor/ Guest Services is responsible for driving a positive guest experience and TEAM culture through Front Desk, Accounting and Administrative operations.  The hours for this role are overnight and is a Person In Charge during this shift.  The hotel has completed a large-scale renovation of all guest rooms and guest public spaces, an amazing time to be part of this TEAM.

What you will be doing

  • Welcome guest upon arrival and check-in according to established standards and procedures.
  • Handle all keys, mail, telephone, messages, and other items for guests as requested.
  • Provide information and to assist all guests
  • Provide courteous and efficient service and if possible to comply with each and every guest request.
  • Administrate business day closing processes, Property Management System and Point Of Sale systems reconciliation including closing the business day and reopening the new business day through the Audit process.
  • Assign room and prepare keys for all arriving guests as needed.
  • Maintain excellent guest relations with in house guests at all times.
  • Post all charges without delay and update guest folios.
  • Balance credit cards, charges, and cash and audit all users for the business day.
  • Project a courteous and hospitable attitude at all times.
  • Be familiar with all room types, and rates in the hotel.
  • Execute data entry between multiple systems for accurate reporting purposes.  Execute other accounting and finance related functions according to hotel needs.
  • Handle guest complaints promptly.
  • Know guest room security, emergency, and fire procedures.
  • Be familiar with hotel facilities as well as major city attractions and provide guests with information when requested.
  • Maintain Personal Grooming at the highest standard.
  • Follow Marriott hotels' cleanliness and sanitation practices and requirements.

Where this job could take you

  • Courtyard by Marriott is part of the Marriott International family of brands, the largest hotel company in the world.
  • High opportunity for advancement through the company's Management Development Program - an extensive course that focuses on associate career growth.
  • With 321 Guest Rooms and 8,000 square feet of flexible meeting space, The Courtyard by Marriott San Diego Mission Valley is more than your typical focused service hotel.  This is a great opportunity to propel your career in the full service arena.

Benefits

  • Marriott International - A leading friends & family travel program is available
  • Benefits include Vacation, Medical, Dental, 401k Options and a fully paid Employee Assistance Plan under Hartford Life
  • Competitive advancement opportunities

TEAM Values

The hotel values a LOU attitude, where an employee is encouraged to Lead, take Ownership, and deal with situations of all kinds with a sense of urgency.  While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guest, co-workers and managers.  The hotel believes in a culture where team members help each other, and work together in an environment where the most important task is providing exceptional service to guests, at all times.  

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About this Employer

Courtyard by Marriott San Diego Mission Valley/Hotel Circle

595 Hotel Circle South
San Diego, CA 92108

Telephone (619) 291-5720
Reservations (619) 291-5720

321 Room Hotel

www.marriott.com

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Our Hotel

We provide easy access to popular attractions such as the charming Old Town, University of California San Diego Health, Fashion Valley Mall and Marine Corps Recruit Depot. After diving into the local culture, travelers can rest up in our all new and spacious rooms and suites. They can experience total relaxation with our luxurious bedding and stay well-connected with complimentary Wi-Fi and state of the art 55" Flat Panel high definition TV's that can connect to your favorite streaming applications. When hunger arises, The Bistro serves breakfast, lunch and dinner options in addition to handcrafted cocktails and Starbucks® coffee. Guests can maintain their exercise routine with an all new and invigorating workout in our fitness facility, providing brand new cardio equipment, free weights and multiple state of the art exercise machines. For those needing to host a social or business gathering, reserve one of our 10 event spaces. Whether guests are in town for business or vacation, they can make unforgettable memories at Courtyard San Diego Mission Valley/Hotel Circle.  **Please note that the current pandemic may affect service offerings and hours of operation, due to local and state regulations.