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Front Desk Clerk (PM Shift)

Posted September 23, 2021

San Ramon Marriott
San Ramon, CA
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Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

San Ramon Marriott

2600 Bishop Drive
San Ramon, CA 94583

(925) 867-9200

368 Room Hotel

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Our Hotel

San Ramon Marriott benefits from sophisticated venues, a pet-friendly policy and an ideal suburban location. You'll find this upscale hotel walking distance from Bishop Ranch office park and minutes from numerous corporate headquarters. We are close to Canyon Lakes Golf Club, San Ramon Performing Arts Center and the wineries and museums of Danville, California. Our San Ramon hotel boasts more than 16,000 square feet of chic indoor venues and outdoor spaces. Each space is supported by technology and delicious catering, which can be customized to meet cultural or dietary needs. Spacious, light-filled rooms and suites are outfitted with plush bedding, mini-refrigerators and well-lit desks; many enjoy views of the Redwood forest. Concierge-level rooms grant access to our exclusive lounge perks. Our property features an updated fitness facility, an outdoor pool and welcoming outdoor spaces complete with firepits. The hotel is also home to the Bishop Grill, a popular restaurant known for California cuisine.