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Front Desk Agents

Posted September 23, 2021

Highline Vail - a DoubleTree by Hilton
Vail, CO
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About This Job

We offer a $1,000 Seasonal Bonus!!! 

$17.50/HR

Surrounded by beautiful Colorado scenery and located only minutes away from Vail Mountain, the Highline Vail, a DoubleTree by Hilton, offers a unique and relaxing experience to our guests during their stay and an amazing environment for our associates to work in. We are currently looking for outgoing, energetic, and customer service oriented individuals to fill the position of Front Desk Agent.

We have an excellent benefits package to offer to our Full-Time Associates to include, health, dental, vision, life, short-term and long-term disability insurance, 401(k) with a match, Hotel Room Discounts, Ski Pass, Bus Pass, and much more!!!

A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Minimum Qualifications:

At least 6 months of experience in a customer service environment

Additional Qualifications:

Hotel experience a plus

Excellent computer skills

Flexibility to work weekdays, weekends, evening shifts and holidays

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Highline Vail - a DoubleTree by Hilton

2211 North Frontage Road
Vail, CO 81657

(970) 476-2739

116 Room Hotel

doubletree3.hilton.com

At A Glance

Situated close to the spectacular Vail Mountain, Highline Vail - a DoubleTree by Hilton is a stylish hotel with a 'Mountain Modern' design including three restaurants, ski/bike rental and five massage treatment rooms. We offer a convenient free shuttle to three locations with lift access in Vail Village, making it easy for guests to enjoy the magnificent outdoor activities that the area has to offer. Highline Vail - a DoubleTree by Hilton is also a short distance from other area renowned ski resorts including Beaver Creek and Arrowhead.

Each guestroom has been newly renovated with a mountain modern design and family travel in mind. Daybeds are featured in most guestrooms however; should you require even more space, choose a suite with a separate living area and kitchen.

Enjoy shareable plates and handcrafted cocktails from Pivot62.. Stop by Westside Café, serving casual, American classics for breakfast, lunch and dinner. Tantalizing Mexican fare is on the menu at Casa Mexico.

Our Terrace Ballroom offers indoor/outdoor space opening to the pool deck accommodating up to 150 guests, ideal for social events and meetings alike. Business meetings can also be held in our Wildwood Conference Room and Executive Boardroom.


HVMG participates in the E-Verify program in certain locations, as required by law.