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Front Desk Agent

Posted November 22, 2021

Homewood Suites by Hilton Cleveland-Solon
Solon, OH
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

Compensation Details

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About this Employer

Homewood Suites by Hilton Cleveland-Solon

6085 Enterprise Parkway
Solon, OH 44139-2754

(440) 519-9500

86 Room Extended Stay

homewoodsuites3.hilton.com

At A Glance

Welcome to the Homewood Suites by Hilton® Cleveland-Solon hotel. Our Cleveland-area, extended stay hotel is located in the heart of the Solon, Ohio’s business district, ten minutes from Twinsburg, Ohio and minutes from excellent shopping and entertainment. Spend the day shopping at Beachwood and Aurora shopping malls. Enjoy a trip to Cleveland Zoo or visit the nearby Rock and Roll Hall of Fame.

Stay for the weekend or for a few weeks and expect amenities designed with your comfort and convenience in mind. Start the day with a complimentary hot full breakfast and unwind with our complimentary evening social* Monday through Thursday.

Enjoy the comforts of home far from home at our Cleveland extended stay hotel. Relax in a one- or two-bedroom suite with separate living and sleeping areas. Cook your favorite meal in the fully equipped kitchen. Feel at home in the living room with a flat-screen TV and DVD player. Keep in touch with complimentary WiFi access.

Rejuvenate in the fitness center, on the basketball court or in the indoor pool. Hold meetings for up 70 guests in our versatile meeting rooms and stay connected in the business center using contemporary business amenities. Our hotel provides complimentary transportation to businesses within a five-mile radius.