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Housekeeping Supervisor

Retention Bonus Available

Posted September 24, 2021

Hotel Talent NYC
New York, NY
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Hotel Talent NYC is seeking experienced Housekeeping Supervisors who will assist in leading the Housekeeping staff in the highest levels of cleanliness, Guest Satisfaction, and service standards.

About This Job

DESCRIPTION

Hotel Talent NYC is seeking experienced Housekeeping Supervisors who will assist in leading the Housekeeping staff in the highest levels of cleanliness, Guest Satisfaction, and service standards.

Housekeeping Supervisor:

  • Establishes a presence with team members on the property and actively solicits team member feedback. 
  • Ensures team members are treated fairly and equitably.
  • Demonstrates and communicates drivers of guest satisfaction; ensures core elements of the service strategy to produce the desired results.
  • He or She is highly visible and interfaces with customers regularly to obtain feedback on product quality, service levels, and overall satisfaction.
  • Observes service behaviors of team members and provides feedback to individuals and/or supervisors. Continuously strives to improve service performance.
  • Manages costs within the Department's budgeted parameters.
  • Monitors guest survey results and other data to identify areas of improvement. 
  • Reviews findings with the hotel team and ensures appropriate action is taken.
  • Inspecting Rooms and assisting room attendants with assignments.
  • Complete inventories.
  • Ensures Department meets franchise standards.
  • Ensures the property is a safe and secure facility for guests and team members.
  • Communicates and ensures execution of hotel emergency procedures
  • Maintains departmental key control.
  • Maintains a deep cleaning program.
  • Acts as Manager on Duty as required.
  • Conducts monthly department meetings.
  • Attends weekly staff meetings.
  • Complete projects as determined by the Department Managers and General Manager.
  • Familiar with and able to direct all fire, life, and safety procedures and train staff in the appropriate fire, life, and safety procedures.

REQUIREMENTS

  • Opening Hotel Experience preferred.
  • One year of Housekeeping Experience.
  • Proven success in guest service results.
  • Knowledge of Microsoft Office, Internet, and property management system.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Drive for Results demonstrated through successful performance in prior leadership positions.
  • Time Management skills to meet commitments across multiple departments and roles.
  • Customer Focus to consistently deliver optimal employee and Customer Satisfaction.
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About this Employer

Hotel Talent NYC


New York, NY

Management Company