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Assistant Front Office Manager

Posted October 6, 2021

Hilton Atlanta
Atlanta, GA
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About This Job

Description

An Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?

As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
  • Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!






EOE/AA/Disabled/Veterans

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About this Employer

Hilton Atlanta

255 Courtland Street NE
Atlanta, GA 30303-1214

(404) 659-2000

1,242 Room Hotel

www3.hilton.com

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At A Glance

A central location meets high-quality amenities at Hilton Atlanta. Set in the heart of the city, our hotel is easily accessible to the interstate and Peachtree Center MARTA rapid transit system. With extensive meeting space, comfortable guestrooms, and three unique dining options, whether you’re here to work, unwind, or meet, do it in style at Hilton Atlanta.

Boasting 129,000 sq. ft. of flexible function space with two ballrooms and 23 breakout rooms on a single floor, Hilton Atlanta has the space, style and service you need. Our certified meeting professionals will handle the details, from delicious catering options to A/V requests.

  • Located in the heart of Atlanta, walking distance to local attractions, restaurants and venues
  • Spectacular skyline views from upper floor rooms
  • 12 minute drive from Hartsfield- Jackson Atlanta International Airport
  • Covered pedestrian sky bridge to MARTA and Peachtree Center Mall
  • Award-winning restaurants and lounges with unique options for breakfast, lunch and dinner
  • Fully equipped fitness center, outdoor jogging track, tennis and basketball courts