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Front Desk Supervisor

Posted October 26, 2021

Highline Vail - a DoubleTree by Hilton
Vail, CO
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About This Job

$1,000 Season Bonus and Ski Pass!

$21.00/HR

Surrounded by beautiful Colorado scenery and located only minutes away from Vail Mountain, the Highline Vail, a DoubleTree by Hilton, offers a unique and relaxing experience to our guests during their stay and an amazing environment for our associates to work in. We are currently looking for outgoing, energetic, and customer service oriented individuals to fill the position of Front Desk Supervisor.

We have an excellent benefits package to offer to our Full-Time Associates to include, health, dental, vision, life, short-term and long-term disability insurance, 401(k) with a match, Vacation, Sick, Holiday Pay, Hotel Room Discounts, Ski Pass, Bus Pass, and much more!!!

JOB OVERVIEW:  Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

1.            Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2.            Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

3.            Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4.            Supervise the Guest Service Agents.

5.            Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.  Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6.            Comply with attendance rules and be available to work on a regular basis.

7.            Perform any other job related duties as assigned.

MINIMUM REQUIREMENTS:

At least six months of experience in a supervisory role at the Front Desk or one year of experience as a Front Desk Agent at a hotel.

ADDITIONAL REQUIREMENTS:

Must be customer service oriented

Excellent computer skills

Ability to lead a team and supervise the operations at the Front Desk

Must be flexible to work weekdays, weekends and holidays

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Highline Vail - a DoubleTree by Hilton

2211 North Frontage Road
Vail, CO 81657

(970) 476-2739

116 Room Hotel

doubletree3.hilton.com

At A Glance

Situated close to the spectacular Vail Mountain, Highline Vail - a DoubleTree by Hilton is a stylish hotel with a 'Mountain Modern' design including three restaurants, ski/bike rental and five massage treatment rooms. We offer a convenient free shuttle to three locations with lift access in Vail Village, making it easy for guests to enjoy the magnificent outdoor activities that the area has to offer. Highline Vail - a DoubleTree by Hilton is also a short distance from other area renowned ski resorts including Beaver Creek and Arrowhead.

Each guestroom has been newly renovated with a mountain modern design and family travel in mind. Daybeds are featured in most guestrooms however; should you require even more space, choose a suite with a separate living area and kitchen.

Enjoy shareable plates and handcrafted cocktails from Pivot62.. Stop by Westside Café, serving casual, American classics for breakfast, lunch and dinner. Tantalizing Mexican fare is on the menu at Casa Mexico.

Our Terrace Ballroom offers indoor/outdoor space opening to the pool deck accommodating up to 150 guests, ideal for social events and meetings alike. Business meetings can also be held in our Wildwood Conference Room and Executive Boardroom.


HVMG participates in the E-Verify program in certain locations, as required by law.