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Front Desk Agent

Posted November 26, 2021

Homewood Suites by Hilton Vancouver-Portland
Vancouver, WA
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

Compensation Details

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About this Employer

Homewood Suites by Hilton Vancouver-Portland

701 SE Columbia Shores Blvd
Vancouver, WA 98661

(360) 750-1100

104 Room Extended Stay

homewoodsuites3.hilton.com

At A Glance

Enjoy a warm welcome from the friendly staff at the award-winning Homewood Suites by Hilton® Vancouver - Portland hotel. Located near the Columbia River shoreline, an array of waterfront restaurants are within walking distance, while the hotel puts you in easy reach of many corporations and local businesses. Portland is just across the water, only six miles away, and Portland International Airport is only a 15-minute drive from the hotel.

Stay as long as you need to in a spacious one or two bedroom suite featuring all the comforts of home. Take advantage of a full kitchen and all the space and amenities you need for work, rest, and play. Stay connected to work and home with complimentary internet access in each room. Get your day off to a good start with a complimentary full hot breakfast available every morning and, let us welcome you back to the hotel with complimentary evening dinner and drinks, Monday through Thursday.

Stay active on the road with the recreational facilities at this Vancouver hotel including a fitness center, swimming pool and whirlpool, as well as a basketball and tennis court. Catch up with work at the business center, taking advantage of the fax and printing services, or hold a business meeting for up to 50 guests in one of three meeting rooms.