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Rooms Controller/ Group Housing Coordinator – Hourly Rate of $20.50

Posted September 27, 2021

Inn at the Mission San Juan Capistrano, Autograph Collection
San Juan Capistrano, CA
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Job Summary

Answer and follow up with customer service-related telephone inquiries for area of responsibility. Assist customers by identifying customer information within database and answering inquiries. Provide direction to customers on using the company web site. Respond to inquiries for information from internal clients. Monitor and run reports and queries as appropriate. Perform and communicate information processing requests from customers to appropriate area or person. Access computerized financial information to answer general and specific account questions. Record and store information using computers with business processing software. Investigate, research, and resolve accounts payable and accounts receivable issues or discrepancies. Monitor and respond to inbound customer, client, and location communications via email, voice mail, etc. Check figures, postings, and documents for correct data entry, mathematical accuracy, and proper codes. Perform area administrative duties, such as filing, faxing, scanning, and journal entry processing, as required.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners’ service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate work-related information using computers. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Inn at the Mission San Juan Capistrano, Autograph Collection

31692 El Camino Real
San Juan Capistrano, CA 92675

(949) 503-5700

125 Room Hotel

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Our history is your future.

Located in the heart of Historic Downtown San Juan Capistrano, Inn at the Mission San Juan Capistrano, Autograph Collection balances centuries-old tradition and new moments of discovery. Today, we continue the story with this new hotel and all who want to experience the rich history of authentic California. From weddings to corporate events and weekend getaways, we invite you to add your own chapter. 125 hacienda style guest rooms with 7 luxury suites, 3 are residential style villas .Over 40,000 square feet of master-planned indoor and outdoor event space. 2,500 square foot spa with four dedicated treatment rooms. The Coffee House features La Colombe specialty coffees, offering Spanish style tapas and craft cocktails. The outdoor second story Gallery Deck overlooks the Great Stone Church. Our resort-style pool and spa is nestled among four acres of landscaping. You are sure to relax and unwind when you step foot into this lovely boutique style hotel.