Posted September 29, 2021Delta Hotels Baltimore Hunt Valley
Solicitation of new accounts; maintains and strengthens relationships with existing accounts.
ESSENTIAL JOB FUNCTIONS:
Travel to meet with or call individual corporate clients by telephone to solicit annual, week
day and weekend business.
Interview, train, resolve problems and provide open communication to newly hired
catering associates when appropriate.
Meet and greet clients, conduct property tours, and promote facilities and services.
Answers client inquiries.
Develop and conduct persuasive verbal sales presentations to prospective clients.
Develop client menus, write contracts and letters, as well as organize all other
arrangements as they relate to social and corporate events.
Supervise and attend the overall set up and implementation of events and meetings.
Communicate with relevant departments to ensure proper servicing of accounts.
Prepare and present weekly and monthly Catering/Sales reports.
REQUIRED SKILLS AND ABILITIES:
Three to Five years hotel sales experience in a hotel setting is required. Extensive knowledge of Food and Beverage etiquette, guest relations and service standards. Must be available to work a flexible schedule to include holidays, nights and weekends.
Strong interpersonal skills to assess client needs, negotiate pricing and provide overall guest
satisfaction. Effectively deal with internal and external guests, some of whom will require high
levels of patience, tact and diplomacy. Presents a professional appearance and manner.
Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest
experience is positive interaction with Crescent staff. It is essential that you remain professional at
all times, and that you treat all guests and associates with courtesy and respect, under all
circumstances. Every Crescent associate is a guest relations ambassador, every working minute of
Work Habits: In order to maintain a positive guest and associate experience, your work habits
should always meet and strive to exceed hotel standards for work procedures, dress, grooming,
punctuality and attendance. You should be adaptable to change in your work area and in hotel
procedures with a willingness to learn new skills and/or improve existing ones, have the ability to
solve routine problems that occur on the job and ask for help whenever you are not sure how to
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Situated on 17-acres, our campus-like environment offers guests a tranquil escape from the tumult of Baltimore. Each of our guestrooms and suites features floor-to-ceiling windows and is luxuriously appointed with elegant decor and smart amenities like complimentary WiFi and plush bedding. Designed for the discerning traveler with elevated expectations, we provide our guests an array of premium touches like a state-of-the-art fitness center, a 24-hour high-tech business center, two pools, and complimentary shuttle service within a three-mile radius. Enjoy a world-class dining experience at the Cinnamon Tree Restaurant, featuring traditional American cuisine in an opulent setting, opt for a casual bite at Cafe 245, or savor a signature handcrafted cocktail in the stylish confines of the Polo Lounge & Bar. Our Hunt Valley, MD hotel near Towson University is the only full-service Marriott in the area.