Description

An Apprentice is responsible for assisting in the delivery of an excellent Guest and Member experience while contributing to high levels of customer service. The Apprenticeship Academy includes one of five 12 month Apprenticeships across a range of hospitality job roles, and will help you gain the skills and knowledge to work in one of the following areas; Kitchen, front of House, Food and Beverage, Exercise and Fitness or Multi-Skilled Hospitality.

What will I be doing?

An Apprentice  will be required to undertake all reasonable duties as assigned by the Supervisors and Managers Specifically, you will be responsible for performing the following tasks to the highest standards:

• Contribute to high levels of customer service
• Manage customer relations when necessary
• Comply with and have full knowledge of regulations regarding Health and Safety
• Undertake any reasonable duties that may be assigned by the senior manager in the hotel
• Complete all aspects of the training programme

Requirements

What are we looking for?

An Apprentice serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Willingness to learn

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions

• Ability to work a variety of shifts including weekends, days, afternoons and evenings

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!