Posted July 4, 2022Desert Diamond Casinos & Entertainment Sahuarita
Position Summary:Under direct supervision of the IT Applications Manager, oversees the day to day operation of the development team that creates and maintains all in-house applications and custom reports.
This list of duties is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:• Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs). • Coordinates new system development and improvements for internally-developed applications.• Establishes and ensures strict adherence to change control procedures.• Understands and applies best practices for all phases of the Software Development Life Cycle (SDLC).• Oversees daily work activities and assigns work orders to meet business needs.• Responsible for managing project timelines and ensuring completion.• Recommends and participates in the development of policies and procedures.• Implements appropriate educational and training programs, to ensure high quality professional staff performance.• Maintains current knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.• Maintains good communication with co-workers and maintains a positive and professional work environment.• Conducts performance evaluations on subordinates for purposes of job performance, counseling, and/or disciplinary action and other supervisory responsibilities.• Contributes to a team effort and accomplishes related results as required.• Performs other duties as required.
Education and Experience:Bachelors Degree in Computer Science or related field required plus 3 years experience in a development management position or 5 years of experience in a lead development position; or equivalent combination of education and experience. Relevant and direct experience may be considered in lieu of degree requirement. Must be 18 years of age or older. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following: Knowledge, Abilities, Skills, and Certifications:• Knowledge of relevant state-of-the-art technology, equipment, and/or systems.• Knowledge of federal copyright laws as they pertain to the use of computer software.• Knowledge of customer service standards and procedures.• Knowledge of computer security procedures and protocol.• Knowledge of current technological developments/trends in area of expertise.• Ability to communicate in the English language, both verbally and in writing with staff and the general public.• Ability to design, develop, and implement integrated software systems solutions to organizational requirements.• Ability to develop and write systems and applications documentation and guides for users.• Ability to analyze operational requirements and assess data processing technology and capacity requirements.• Ability to plan, implement, test, and troubleshoot system software.• Ability to provide technical guidance and leadership to professional personnel in area of expertise.• Ability to analyze and interpret the needs of customers and offer appropriate solutions.• Ability to resolve customer complaints and concerns.• Ability to demonstrate outstanding guest service at all times.• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.• Ability to make administrative/procedural decisions and judgments.• Ability to foster a cooperative work environment.• Ability to provide technical guidance and leadership to professional personnel in area of expertise.• Skill in organizing resources and establishing priorities.• Skill in the use of computers, preferably in a PC, Windows-based operating environment.• Skill in examining and evaluating operations and developing and/or re-engineering operating strategies, systems, and procedures.• Technical writing skills.• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.• Skill in the utilization of organizational management principles, methods, techniques, and best practices.• Team member development and performance management skills.
Physical Demands:While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.
Work Environment:Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.
All applicants must be able to demonstrate their US work authorization during the employment verification process.
Desert Diamond Casinos & Entertainment Sahuarita offers hundreds of slots and live blackjack tables. Food & Beverage venues include three restaurants - the Agave Restaurant offering fine dining, the Diamond Buffet and the Diamond Grill, as well as the two cocktail lounges.