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Guest Service Representative

Posted December 4, 2021

Residence Inn Albuquerque North
Albuquerque, NM
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

Compensation Details

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About this Employer

Residence Inn Albuquerque North

4331 The Lane at 25 NE
Albuquerque, NM 87109

(505) 761-0200

90 Room Extended Stay

www.marriott.com

Our Hotel

Our extended-stay hotel provides a convenient location near Albuquerque International Sunport Airport, as well as popular attractions including the Sandia Peak Tramway. Before exploring all of the local hotspots, guests can stop by our complimentary breakfast buffet where we serve their hearty and healthy morning favorites. They can also prepare meals the way they like using our suites' fully equipped kitchens. Fitness enthusiasts can work up a sweat at our fitness center before refueling with a sports drink from The Market, open 24 hours. Guests can end their day relaxing around the fire pit on our outdoor patio. Whether travelers are in New Mexico for business or leisure, make their stay a memorable one at Residence Inn Albuquerque North.