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Front Office Manager

Posted November 4, 2021

Embassy Suites by Hilton Philadelphia Valley Forge
Wayne, PA
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About This Job

ESSENTIAL JOB FUNCTIONS:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4. Supervise the Guest Service Agents, Bellman and Shuttle Staff

5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6. Comply with attendance rules and be available to work on a regular basis.

7. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Hilton experience is strongly preferred, 1-2 years previous hotel front desk supervisor/manager experience strongly preferred .  Must be available to work a flexible schedule to include nights, holidays and weekends.  Must have the ability to communicate in English.  Self-starting personality with an even disposition.    Maintain a professional appearance and manner at all times. Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Climbing, reading, standing, walking and routinely lifting 25 lbs to 50 lbs.   Must be able to receive instructions and communicate progress of work assignments.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Embassy Suites by Hilton Philadelphia Valley Forge

888 Chesterbrook Boulevard
Wayne, PA 19087

(610) 647-6700

229 Room All Suite

www.hilton.com

At A Glance

Set in a beautiful valley just 25 minutes from downtown Philadelphia, the Embassy Suites Philadelphia Valley Forge hotel is perfect for both leisure and business travelers. Experience the local shops at the King of Prussia Mall, the largest mall on the East Coast, or enjoy a scenic walk around the Valley Forge National Historical Park.

Make us your choice among Valley Forge hotels and enjoy more space and freedom in an Embassy Suites guest suite. All suites at this Philadelphia hotel feature contemporary decor, complimentary WiFi, a private bedroom, separate living room and an LCD TV.

Host meetings in the hotel’s beautiful function spaces for convenient and successful events of up to 150 guests. Plunge into the hotel’s swimming pool, and relax on the sundeck. Stay active in the fitness center with cardio machines and a separate weight room, or go back to the basics on the jogging track adjacent to the hotel.

Enjoy a complimentary cooked-to-order breakfast every morning at this Valley Forge hotel, and unwind with complimentary drinks and snacks at the Complimentary Evening Reception. Delight in delicious contemporary cuisine at the hotel’s signature restaurant, The Grille at Chesterbrook. Relax and unwind with colleagues and friends alike at the sophisticated E Bar Lounge.