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Front Office Agent

Posted November 9, 2021

Dorado Beach A Ritz Carlton Reserve
Dorado, PR
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Position Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Dorado Beach A Ritz Carlton Reserve

100 Dorado Beach Drive
Dorado, PR 00646

(787) 626-1100

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Once a plantation, Dorado Beach is now a private retreat. Inspired by the legacy of its developer, Laurance S. Rockefeller, this luxurious hideaway features beautiful beachfront accommodations just steps from the sea.

Dorado Beach, a Ritz-Carlton Reserve is a unique hotel befitting its setting. With only 115 guestrooms spread across 50 acres and one mile of beachfront, this luxurious island sanctuary is encircled by coral reefs, blue Caribbean waters and a lush tropical forest. An unparalleled level of individualized guest service enhanced by the local customs and flavors of Puerto Rico awaits you.

Cherished History 

Dorado Beach’s history began over 50 years ago when Laurance S. Rockefeller unveiled his eco-friendly luxury island resort. Today, Dorado Beach, a Ritz-Carlton Reserve is situated on the former Rockefeller estate, preserving its rich legacy.  

Embajadores Service 

 Complement a bespoke travel experience with a deeper level of service. Our attentive Embajadores will always be available for any request you have throughout your stay.  

Environmental Philosophy 

Fundamental to Dorado Beach, a Ritz-Carlton Reserve is a passionate environmental philosophy originally instilled by Laurance Rockefeller. The design and infrastructure reflects Dorado Beach’s remarkable surroundings with a myriad of natural elements incorporated throughout.