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Casino Surveillance Agent

Posted November 9, 2021

Embassy Suites by Hilton San Juan Hotel & Casino
Carolina, PR
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About This Job

Description

A Casino Surveillance Agent performs undercover observations of all Casino activities including, but not limited to, Count Rooms, Coin Room, Sloth, Booths, Cashier Areas, Cage and Vaults.



What will I be doing?

A Casino Surveillance Agent will perform undercover observations of all Casino activities including, but not limited to, Count Rooms, Coin Room, Sloth, Booths, Cashier Areas, Cage and Vaults. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Operate surveillance equipment; video recording machines, cameras and other related equipment necessary to conduct clandestine surveillance of all Casino areas
  • Review, maintain and file all videotapes, documents and evidence used in surveillance for possible investigations
  • Responsible for documenting and reporting any illegal, suspicious or unusual activity to the Surveillance Supervisor
  • Maintain the operational equipment of the monitor room, catwalks and other surveillance nature
  • Maintain confidentiality on a need to know basis
  • Safeguard evidence and maintain appropriate controls related to evidence
  • Complies at all times with regulatory, departmental and company policies, also with federal and local laws
  • Comply at all times with Hilton standards and regulations to encourage safe and efficient Hotel and Casino operations
  • Approach all encounters with guests and fellow employees in a friendly, service oriented manner

Requirements

What are we looking for?

A Casino Surveillance Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Must be able to convey information and ideas clearly
  • Must be able to work with and understand financial information data from various sources and consider, adjust or modify to meet the constraints of the particular need
  • Must be able to work well, maintain composure and objectivity in stressful, high pressure situations
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must be effective in handling problems in the workplace, including, anticipating, preventing, identifying and solving co-worker and guest problems as necessary

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • High School Diploma
  • Criminal Background/Credit Check
  • Casino license required
  • Table Games knowledge


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!








EOE/AA/Disabled/Veterans

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About this Employer

Embassy Suites by Hilton San Juan Hotel & Casino

8000 Tartak Street
Isla Verde
Carolina, PR 00979

(787) 791-0505

299 Room All Suite

embassysuites3.hilton.com

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At A Glance

Enjoy your stay at Embassy Suites by Hilton San Juan Hotel & Casino in beautiful San Juan, Puerto Rico. This all-suite hotel is located in the Carolina area of San Juan, just two blocks from Isla Verde Beach and features a tropical free-form outdoor pool and waterfall surrounded by lush foliage. Our spacious two-room suites have a private bedroom and separate living room with a dining/work area. The living room features a refrigerator, microwave, wet bar, a sofa bed and a TV in every room.

Embassy Suites San Juan offers great value with a free made-to-order breakfast each morning and complimentary Evening Reception. Meet with friends and enjoy a relaxing coffee in our tropical atrium. Stay connected to the office, family and friends with complimentary WiFi, and keep up your gym routine in the fully-equipped fitness center. Arrange a tour of nearby Old San Juan at our Tour Desk or spend the day relaxing with a spa service. In the evenings, sip cocktails at the Oasis Casino and Lounge with live entertainment on weekends.

Plan your next business meeting in 10,000 sq. ft. of flexible meeting space. The La Vista Room, with spectacular views of the lagoon-style pool and access to our outdoor terrace, offers a stunning setting for Caribbean destination wedding receptions and social events.