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Front Desk Agent

Posted November 9, 2021

Westin Copley Place
Boston, MA
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Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Westin Copley Place

10 Huntington Avenue
Boston, MA 02116

(617) 262-9600

603 Room Hotel

www.starwoodhotels.com

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Convention Center Hub

Winner of the AAA Four Diamond Award® in the heart of trendy Back Bay, The Westin Copley Place, Boston is linked to the Hynes Convention Center via skybridge and is only a stroll away from shopping at the Copley Mall, Prudential Building, and Newbury Street.

Accommodating Places

Twenty-nine meeting rooms provide over 54,000 square feet of space for almost all occasions, and acclaimed restaurants Turner Fisheries and Bar 10 serve a variety of cuisines. Our indoor pool is a great place to unwind after a full day.

Rooms With Views

Our 803 guest rooms, including 132 junior and 10 specialty suites, overlook scenic Back Bay and the Charles River. All feature the Heavenly® Bed with its plush mattress topper and our marble Heavenly Bath®.