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Banquet Houseperson Part-time On-call

Posted November 29, 2021

Hotel Fort Des Moines, Curio Collection by Hilton
Des Moines, IA
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Join a great team at the Hotel Fort Des Moines!

About This Job

Requisition Details

Job responsibilities include (but are not limited to):

*Set up tables and events including chairs, dance floors, silver and china

*Service food, coffee, water and other beverages

*Clear tables throughout the dining experience using proper methods for removing dishes, glassware and silverware

*Clean banquet and dining rooms during and after the dining experience

*Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

*Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee

* Performs other duties as required to provide genuine hospitality

* Sets tables in accordance with hotel standards

* Prepares order for presentation to guest

* Serves food, coffee, water and other beverages; refills beverages as needed

* Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware

* Cleans banquet room and banquet kitchen area during and after banquet functions

Job Requirements:

Job Requirements:

* Ability to lift and carry thirty pounds* Availability to work forty hours per week, including weekends and holidays

Success Factors:

Focus on the Customer – Seek to understand the (internal / external) customer and meet the needs of both the customer and the company.

Fosters Teamwork… work well in a team environment and motivate teams to sustain exceptional levels of performance

Communicate Effectively... clarify and provide information so that coworkers, customers, and suppliers understand and can take action

Build Strong Relationships... Foster trust and cooperation among coworkers, customers, and suppliers; develop and sustain personal contact in order to provide mutual benefit.

First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. We foster a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.

EQUAL OPPORTUNITY EMPLOYER

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About this Employer

Hotel Fort Des Moines, Curio Collection by Hilton

1000 Walnut Street
Des Moines, IA 50309

(515) 528-7733

Managed By

A historic base where presidents stayed

A favorite among presidents and celebrities including Elvis and Johnny Cash, our restored 1919 hotel is listed on the National Register of Historic Places. We're in the center of downtown Des Moines, a mile from the Wells Fargo Arena. The Iowa State Capitol is less than 10 minutes away, and we're 15 minutes from the Iowa State Fairgrounds.

Proudfoot & Bird

Fine Dining in every aspect. Proudfoot & Bird, named after the original Hotel Fort Des Moines architects, pays homage to the glamorous days of years past with every detail. Adorned with stunning marble tables, intricate gold ceiling inlay, plush soft seating, and grand circular bar we have recreated a time that was filled with elegance, extravagance, and indulgence. Housed in the historic Hotel Fort Des Moines, we have taken every step possible to protect a valued piece of Des Moines’ cherished history. Two semi-private dining rooms are available, seating eight and 10 guests, respectively. Comprised of handmade pastas, humanely raised poultry, waterfowl, prime cuts of beef, sustainably caught seafood and locally sourced produce, Proudfoot & Bird’s menu consists of world class fare. Timeless cocktails, local/regional beer selections, and a carefully curated list of award-winning wines have been chosen to pair perfectly with our culinary vision. We look forward to serving you